Customer Ratings & Reviews

Warranty is now a must since what you purchase has always an uncertainty.

This is a great protection plan and I would suggest buying it.

This protection plan is great and I would suggest buying one.

i bought the warranty for my speakers....well worth it. gotta do it

Best plan highly recommended I always get this never had a problem

An awesome piece of mind A must have to protect items

Good for piece of mind, especially for very expensive purchases.

i always purchase the extra warranty with any purchase

I always buy the warranty. Keep your investment safe.

The Geek squad was really helpful getting all our audio set up and working well.

We always get the protection and on the few time we needed to use it was very handy to have.

Provides peace of mind. In case of power surges...

Easy to use. Gives you the security with peace of mind

can't go wrong with geek squad service plan. they are always so helpful

You need the extra protection when buying expensive items!

When you spend hundreds of dollars on an item this price for insurance is a no brainer. The plan is flexible and reasonable.

I'm extremely disappointed with the warranty I purchased. Theoretically, it's a great product - until Bestbuy stops carrying what you purchased so you cannot replace it, and no one can tell you what to do when your product stops working. I was sent from one Bestbuy store to another for over 3 months, with no one willing to offer a final solution, until my warranty expired, and am now left with a broken product.

I bought this polk wireless soundbar with 4 years geek squad service in Nov 2017. In Nov 2018, my polk remote stopped working (yes I tried new batteries). I went to Sanford store and they placed order for replace part and gave me receipt. Two months later, I still have no remote. The online system says my order number is invalid and store people can't find their own order number they printed. What a mess, Geek Squad!

I sent in a Denon sound bar to the Best Buy in Fort Worth for repair. They had it for two weeks and they decided to send it off. It has been over a month now with no sound bar. I have been on the phone for over two hours trying to return it.

We purchased a Frigidaire Microwave on 12/10/2016 and the extended warranty which at the time cost $39.99 order Number BBY01-793980032042 . The other day I heated up a bowl of stew and a huge piece of paint fell off the inside of the microwave door. I called Best Buy yesterday11/12/18 in Eau Claire to see about bringing it in to be fixed and was told they don't fix them and was transferred to the 800 number to schedule an in home repair. A BB representative who identified himself as Rayden said they only send someone out if it was a built in and the store should fix it. He was supposed to contact the store and call me back if we got disconnected. He never called back so I called Eau Claire again and spoke to Dillon in the Geek squad he said the store manager was on another line but told him to tell us we should bring it in for an in store credit. My husband took it in to the Eau Claire store today 11/13/2018 on his way to the doctor (we are retired) and was told they wouldn't fix or replace it as it was as a result of normal wear and tear and a cosmetic issue. Number one it isn't cosmetic hanging or chipping paint on the inside of a microwave poses a fire risk. Number two no where in Best Buys warranty does it say you don't fix normal wear in fact it says the opposite. I would dispute that it was cosmetic anyway since it is on the inside and obviously caused by poor workmanship in the paint application process. However, even if it was normal wear and tear Best Buy's warranty clearly states in black and white under the heading Normal Wear and Tear "We fix failures from dust, internal heat and humidity, plus defects in materials and workmanship" https://www.bestbuy.com/site/4-year-standard-geek-squad-protection/1312018.p?skuId=1312018 Following my husbands visit to the store I called the 800 number again and was put on hold by someone named Charles he never came back but eventually someone named Alexis picked up and I explained again. She eventually said the same thing as the Eau Claire store they wouldn't honor the warranty but since it was a defect Frigidaire might. So I said the reason I bought the BB extended warranty was because the manufacturers warranty was only one year. So I asked for a supervisor and a Macie D. came on the line and also said BB would not fix or replace it. According to GE... If the coating is actively flaking or paint is peeling anywhere inside the oven cavity (including under the turntable) discontinue the use of the microwave and replace it. The microwave is not repairable. https://products.geappliances.com/appliance/gea-support-search-content?contentId=16197 The reason we bought the warranty is because it is supposed to cover these things. We are extremely disappointed that Best Buy is not honoring their warranty.