Customer Ratings & Reviews

Love the company but luckily I have not needed there service!

Helpful to protect investment. Useful. Had for prior small appliances

Haven't had to use it but bought it for just in case

Always feel sade from the unknown. Really like knowing insurance is there if needed.

Purchased to protect our investment in a new microwave. Hoping we don't need it but from prior experience with other appliance, pays for itself in ease of use, customer service and coverage the first time you have an issue with an appliance. Geek squad coverage is the best we've used.

I compared the value of Geek Squad vs. the protection offered by the manufacturer for extended warranty. The cost is much cheaper - and unlike the manufacturer warranty where I recently had to deal with multiple calls, scanning and uploading of receipts, etc., this is a much better deal.

We always buy the Geek Squad protection. It's inexpensive and comes in handy. So far, we've only had to use it once for a microwave that went south after 1.5 years, and we got a brand new microwave for turning it in on the extended warranty. So we're sold on the protection plan. A!

I hope the Geek Squad protection comes though when I need them on my new Panasonic 1.6 cu ft 1250 watt microwave unit. 4 years for 40 bucks is a great deal for me.

While I haven't used the service, I chose Best Buy for my dishwasher because BB has the best and most affordable warranty for it.

I love the Geek Squad being inside the store and I am able to reach them for help. In the store or at my house. They are always very smart and can help me with all my needs.

I haven't had to use it for actual repair service but have used it for technical assistance and for that it has been useful. That and knowing I had it there if I had to have it and wouldn't have that large expense to deal with.

Pretty solid good items recommended for everyone

The agents removed my old TV from the wall mount. Existing mount had to be replaced. They had a suitable remote in truck, and there was no delay in installation. When they left everything was hooked up and working. This included the ARC function with my receiver. Everything was cleaned up

nice service......................................

I bought the 4-year Standard Geek Squad Protection for my appliance because it will be completely replaced if anything goes wrong in 4 years. This gives me peace of mind.

Worth with money I paid for. Fully covered with anything happened. Easy to process.

I have had to use the Product Protection plan only two products I purchased from Best Buy in the pass. All went well. No run around, no denying the purchased product. I have purchase numerous products from Best Buy only complaint is slow service. If you looking to purchase similar product from Wal-Mart, beware they DO NOT stand behind their product.

Definitely a must it covers everything just got my brand new washing machine replaced with more expensive model I'm happy

Always buy geek squad protection for my big items. So far I have not had issues getting items fixed or replaced

It's useful, of course it is...BUT if you use your protection on the product then you need to purchase new protection! It does not make sense. In my case, my microwave door was factory defective (the door didn't open) so I unpacked it, saw the issue, packed it again and went straight to BB, as it was more than 30 days since I purchased the product the Protection Plan came to play (don't judge me, we bought it for our new home which was on repair at the time we bought it) and yes, they did change the product but not without telling me "you want protection for this one also?" I ask why if I already bought the protection plan, and it is a 'one use' thing. Totally disappointed on this part, the protection plan is not cheap, it should at least include some extra coverage for factory defects.