Customer Ratings & Reviews

great purchase!!!! my son was so exited!!!!!!!!!!!

Very detailed service and professional. Team was extremely helpful answering all questions, as well as completing the process with a nice clean look.

My television failed after a year and a half and the protection plan covered everything Great 100% with delivery of the unit to my house. No complaints at all. Great job Best Buy.

In and out installation of a huge 85 inch that took no time at all! Love having the piece of mind as well with the professional installation!

I love this tv! Great price great product. You need it!

Price was right, protect your investment. It’s a LG so i shouldn’t have to use the protection!

The best ever. Our old tv was starting to make weird noises and sometimes even have no volume. We called and they immediately helped with getting it replaced or just giving our money. We really liked how things were handled.

Geek squad has been a huge help. I sent in my computer to get checked out. They figured out the issue and called me right away. Best Buy had the piece needed, ordered it, got my computer fixed and have had no issues after that.

The agents delivered my TV with great concern and care. My family and I set up the tv in our basement's entertainment area. My entire enjoyed the picture quality and size. I love my purchase!

Clear and Realistic images… Consistant Motion Flow with no blurring… Easy device compatibility setup… Lightweight for ceiling mount… PS5 upscaling HDMI input… Great for both Dark and Lighted Rooms… Ask for the sidebyside demoin store… you will not be disappointed ;)

Im so glad, o purchased the tv for my living room . It fit perfect between my 2 windows

It was good purchase and easy to use !! Definitely recommend

Was the best and fastest service ever I didn’t had to do nothing.

Picture quality is amazing, gaming with PlayStation is the best off all the tvs on the market, ease of use and setup, the built in center channel speaker sounds pretty good for tv speakers

You need to have coverage outside of items’ extended warranties.

Geek squad handled my delivery with care an d such responsibility and was punctual with the time and at the end they thanked me for shopping at Best Buy

The geek squad guarantee both in warrantee and service is some of the best services available for purchase and can’t be happier having capable people make sure my investments are looked after in the long run!

Honestly I don't know what I'd do without a TV, and with this 2-year protection I don't have to worry! It certainly makes me rest easy knowing that if something were to happen to this TV electrically that Best Buy would honor me with a new one!

I’m a My Best Buy Total / Geek Squad member. On July 23 we called to inform our TV screen cracked and they scheduled a service order for yesterday August 1st. We even told them that the screen cracked during our move, that we had pictures and asked how can they repair the screen? The agent said that if it couldn’t be fixed, they would replace it. Not only I had to contact Best Buy several times because the agent entered a PO BOX as the service address, which they never fixed, I had to text it to the technician who almost cancelled the appointment due to this. After a while, the technician calls me back and says the cracked screen is not covered, told me to contact her manager and never showed up. We are supposed to have protection on all purchases, and you don’t tell a customer the day of the appointment after waiting a week and a half that your repair is not covered. But after chatting with another 3 agents, they said the technician can come to give us an estimate of the cost to repair the screen. I texted and emailed both the technician and her manager to have this done, but they never responded, no one ever came. Today August 2nd the appointment shows a note that they could not complete it because they couldn’t verify the address and needed to reschedule, which is not true as I had called all day to get it fixed and also texted it to the technician who was on her way here when she called again to tell me that the TV was not covered. I spent the entire day on this yesterday and I still have not been able to resolve my issue and still have a cracked TV.

Haven’t used yet, so far so good hopefully won’t need to use it in the foreseeable future.