Customer Ratings & Reviews

I recently used Geek Squad to help fix my laptop and I was very impressed with the service. The technician was professional, knowledgeable, and efficient. They quickly diagnosed the problem and explained everything clearly. Within 30 min, my device was up and running smoothly. What really stood out to me was the extra effort they took to ensure all my questions were answered, or the convenience of the computer. Overall, I highly recommend Geek Squad to anyone needing reliable tech support.

Anything can happen at anytime. Always good to have added protection.

Everyone needs protection on their investments when spelling a lot of a laptop with all the bells and whistles. Accidents can happen to anyone, anytime.

Bought this to protect a laptop purchase for my daughter for school. So far, haven't needed to use it. Good to know if the device breaks, she has someone to fix it

Never used on a computer, but used on a TV and it’s worth it. Got this for new computer and hopefully won’t need to use yet again.

I use geek squad for everything I buy through Best Buy. I have for years. Will continue to do so ! Always super helpful and prompt if I need to bring a device in.

Haven't needed this yet, but very nice to know I have it!

Excellent service. The tech updated my service and cleaned up a bit to optimize the product. Nithing better than Geek guarantee.

I will not ever walk out of your store with out insurance. I never hade any problem getting anything fixed ore replaced. I have kids. Thing's allways happen.

I get these protection plans for pretty much everything over $100, due to I find it beneficial when I have had things go bad shortly after the manufacturer warrantee. And if it is deemed "broke" beyond repair, they'll give you your money back on a gift to purchase something else.

Computer gets quite hot after an hour or so of gameplay, I would recommend getting a fan to keep it from blowing up. Definitely a nice computer, but more on the expensive side for how how it can get.

SO HELPFUL! Would absolutely recommend! I needed help connecting my pen and they got it up and running in under 3m!

Great to have for all electronics would hate to have a device break without so make sure you are all getting the protection plans

I am so very glad that I purchased this Geek Squad Service. I've already had cause to call in for assistance 3 times since I purchased it after buying my new home and moving here to Missouri from Texas about 5 months ago. I was diagnosed with cancer nearly 5 yrs. ago and was then turned over to hospice and not expected to live. All of the Radiation caused nerve damage and I lost most of the use of one hand and part of the other. The Chemo triggered a horrible form of dementia. After being miraculously healed of Cancer and released from Hospice all of the rest really put me behind as I muddled my way out of the dementia. It's been such a long journey, so when I get a bit confused and simply pick up the phone to call for help figuring things out from the Geek Squad it truly has been a life saver for me. Thank you so much Geek Squad for always being so Kind, Helpful & Professional!!! Terry

I needed to use my Geek Squad plan for the first time and I am so appreciative for the service. My laptop won't turn on. Initially, I was told they'd have to send it off for 2 weeks but rep took to back to see if she could fix problem and she was able to. Thanks so much. Can't afford to be without laptop for 1 day. *-*

The Geek Squad team was very professional and helpful. They explained everything clearly, fixed my issue quickly, and made sure I understood how to use my laptop properly. Excellent customer service and very reliable support.

Love having protection on my items. Just in case something happens.

I had a great experience with Geek Squad! The team was professional, knowledgeable, and quick to resolve my tech issues. They diagnosed the problem accurately and explained everything clearly. Customer service was exceptional, and they ensured I was satisfied before leaving. Highly recommend their services for any tech-related needs!

The laptop was delivered two days earlier than originally anticipated, and I had absolutely NO TROUBLE, setting it up - only problem is, I need to be connected to the Internet, to set up AND sign in - but that's why I got myself a laptop to begin with - I shouldn't need to be online, just to sign in to the computer; what we think of as a computer shouldn't require Internet, *just* to sign in! That's my only complaint, other than I was expecting a reversible touch screen laptop, and got a beautiful, non-reversible laptop, that is not the touchscreen I had expected.

Worth it because you are likely to make a mess and its worth get a fresh computer