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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 346 reviews

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93%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 346 reviews
  • Rated 5 out of 5 stars

    Best tablet ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the big screen. Samsung has done it again. Thank you Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very handy when you need it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get the Geek Squad protection on my electronics and my appliances. Sometimes I never need it - other times it's REALLY benefited. One of my Xbox Elite 2 controllers died about a week before the two year warranty expired. No controllers were available for take home or order at that time, so I got a full refund including the cost of the warranty. Similar issue with an HP laptop that kept having system board problems. Two times I had to send it in for repair, second time it came back and still had the same issue, so I simply got a full refund to apply to a new computer. Well worth it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for devices!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this fory kids tablet and it's a great investment. Both my kids are not careful with their devices sometimes and things happen. With this service we get peace of mind that it can be corrected in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These wonderful folks can't be beat!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These folks are the very BEST! I took a phone for screen replacement and was so impressed that I knew this is where I would deal with future electronic needs. After retirement I needed to update my home computer system and purchased a tablet and accessories because of the wonderful folks. They moved my files and set up my new tablet so all I had to do is bring it home and turn it on. They are so helpful and so friendly and professional! Thank you so much Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don'y Say No Right Away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay, okay, I know we're told that service protection plans are a waste of money, and for the most part I agree, but when I bought a Surface laptop about three years ago I decided to purchase a three year contract to protect it. And wouldn't you know, about three months before the contract ran out the camera on my laptop died. Best Buy gave me a full refund for my computer (on a BB gift card) and it paid for a brand new, better Surface laptop (it was on sale!). So I took out a three year contract on the new one. Expensive? Yes. But I tell you, when I walked out of the store with a new Surface that was purchased with that refund, I breathed a huge sigh of relief (and I had a smile on my face!). I would buy a service contract for a small electronic device I bought for $30 - $50, but on the more expensive items (think computers and TVs) I would recommend them, just for the peace of mind.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well, does what I need it to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the tablet so far, no issues, wish the battery lasted a bit longer but overall it’s great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service department. Has saved me a few times. When you own a lot of tech products it's a life saver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    recommendable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This type of insurance company seems good to me since my children are very careless with their tablets but so far they have repaired my devices due to accidents

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Phenomal customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always had good experiences with the geek squad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always recommend is for any electronics or small appliances as it is the best protection you can get for your money

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thankyou

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anytime I have ever had any trouble with my devices best buy always fixed the problem. I would never go anywhere else . I rather wait til they have the item then to go somewhere else

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extended plan purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was taken care with a new warranty extended plan for a new device. Manager on duty was very helpful and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing service and the best customer service loved

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Old man

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a little expensive but its good to know if you have a problem there somewhere to get help. It would be nice if you didn't have to repurchase it once its used to replace the tablet. It would be nice if you could get it at half off if you have to replace it.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    geeksquad dose a great job of setting up tablets

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect tablet for kids my nefews have so many activities to do . Definitely better than the first generation were you really couldnt play vedio games and this version you can.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy the protection plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thankfully have not used it on my new unit yet, however on my tablet that was less than a year old and having a broken screen... the cost was definitely worth having my unit back fixed like new with no added cost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT TV AND SERVICE FROM THE GEEK SQUAD!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS Tv IS AWESOME............ANOTHER HOME RUN FROM SMSUNG.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ADH is a MUST HAVE and awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad ADH is a must have for any electronic. People complain that they will be without a computer or tablet while it's sent out, but what do you expect? It has to get repaired. Best Buy makes it Easy!! Drop it off, it gets sent out and you get back fixed and working device. Any work on computer or tablet costs a lot of money. You would be stuck with that bill if you don't have ADH. And for 3 or 4 years. If it stops working or you drop it down the stairs or kid spills soda on it...... It's covered. Don't forget to always add ADH if it's offered!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Christmas Present

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this warranty to go with my new tablet. My husband has the same tablet and he hasn't had any problems with it but when I purchased my tablet I wanted to have the coverage on it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Investment for your Electronics

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most everything I buy from best buy gets Geek squad. For repairs its always so easy to get it done. Take it to the store and they diagnose what can be done then and there and what needs to be shipped off. You get a call/email when your item is ready to be picked up so can set up a time to that. Things that have been covered in the past for me include a cracked screen, liquid damage, blue screen of death, laptop just not working, xbox controller not working etc. Its a good investment especially when kids are in the house.

    I would recommend this to a friend