Customer Ratings & Reviews
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would recommend to a friend
- Rated 1 out of 5 stars
Terrible Support; Hidden contract Conditions
Unhappy Posted
Under the insurance policy, your laptop can be sent Kentucky up to 3 times before they deem the computer un-fixable (not told upfront). Took a month to get computer back before it failed 2x in the first month. Online support is not helpful.
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
Brand response from GeekSquadSupport
Posted
This certainly does sound like a frustrating experience, and far from the level of service we expect to provide our customers. If you’re still having issues with the computer you’ve purchased, please don’t hesitate to call our phone support teams at (800) 433-5778.
- Rated 2 out of 5 stars
High Cost!
Mary Posted
I'm sure the coverage is good, but what really angered me was they couldn't tell me how much it'd cost until I was ringing up my purchase. I know of protection plans from 2 other places that are $100-$130 for 3 yrs. This one was $230!
No, I would not recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 2 out of 5 stars
Too Spendy!
Mary Posted
I'm sure the coverage is good, but what really angered me was they couldn't tell me how much it'd cost until I was ringing up my purchase. I know of protection plans from 2 other places that are $100-$130 for 3 yrs. This one was $250!
No, I would not recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 3 out of 5 stars
Not much help
Earphones Posted
I had software issues that wasn’t cover w this membership.
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
- Rated 3 out of 5 stars
Coverage
Saver4ever Posted
Good to have, in the event something happens. Provides sense of security.
I would recommend this to a friendThis review is from 2-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
broken promise
Rich Posted
Not too happy with plan, when i purchased I was told I would get a replacement charger cord if needed (within the year ) just come into the store and they would replace it. low and behold when I tried to replace a damaged cord policy had changed and I had to call tech support Blah blah blah never received my replacement cord.
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
Brand response from GeekSquadSupport
Posted
Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
- Rated 3 out of 5 stars
Protection
Jenna Posted
I haven't had to use the Geek Squad but thankful that I have the coverage.
I would recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Over Promise & Under Deliver
vintagewmn Posted
Once my cable company changed it's router, the Best Buy HP laptop's wifi no longer functioned. I paid a total of $104 for a year of Geek Squad help but GOT NONE. The one time I reached someone on the phone, I was told to contact HP. Here's a great tagline for Best Buy & their Weak Squad, "We Over Promise and Under Deliver."
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
- Rated 3 out of 5 stars
geek squad
Ohio Posted
I have not had to use this yet i will update later
I would recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 1 out of 5 stars
Do you really know
Dontbuyjunk Posted
Wow I called for assistance because my screen went black the Geek Squad guy asked if I had all my wires plugged in correctly on my laptop I then informed him again it was a laptop and only the power cord was plugged in kind of hard to reverse plug it if you understand. Then he wanted to know if my screen Was working after I just told him it was not. Wow! layoff the eggnog. Not happy at the moment.
No, I would not recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
- Rated 3 out of 5 stars
Great laptop
zuppod3 Posted
The LENOVO laptop is an VERY good system. This is my second LENOVO laptop.
I would recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 3 out of 5 stars
Warranty's
TSE01 Posted
Always a gamble to get the Warrantys. Never know when buying something new.
I would recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
- Rated 3 out of 5 stars
Good if you dont have IT support
Cab999 Posted
The service is good but much too slow. They had my laptop for a week.
I would recommend this to a friendThis review is from 2-Year Accidental Geek Squad Protection
- Rated 3 out of 5 stars
What was needed
Mitchellfr Posted
Product was representative of my requirements and met my satisfactions.
I would recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
Brand response from GeekSquadSupport
Posted
Hello, Mitchellfr! Thanks for taking time from your day to let us know how we're doing. We always appreciate the opportunity to help! I hope you have a great day.
- Rated 1 out of 5 stars
WOULDN'T EVEN HELP REPLACE A FAULTY CHARGER.
Dissastisfied Posted
I am LIVID. They have been giving me the run around since BEFORE CHRISTMAS when this charger went out. It is now the beginning of FEBRUARY and still no charger in site. It shows the people at the local Geek Squad put in the order but alas, still no charger. SO I AM BASICALLY PAYING MONTHLY PAYMENTS ON A $1000 PAPER WEIGHT WITH A WORTHLESS $300 GEEK SQUAD WARRANTY THAT IS SUPPOSED TO COVER LITERALLY ALMOST ANYTHING. With Great Buyer's Remorse, Tom
No, I would not recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
Brand response from GeekSquadSupport
Posted
Thank you for taking time out of your day to connect with us about this. While our goal is to always ensure that our customers are appropriately taken care of and feel like they are in the right hands, it seems like that may not have been the case here. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
- Rated 3 out of 5 stars
Good for "just in case"
mrvanzant Posted
Have not needed to us the GS yet, but if I do, glad i got the coverage.
I would recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection
- Rated 3 out of 5 stars
This product does the job
STEVIE Posted
So far I have not had to utilize the warranty so not sure how reliable.
I would recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 3 out of 5 stars
Good
Myaench Posted
I hope to use this as I've used in the past rarely.
I would recommend this to a friendThis review is from 3-Year Accidental Geek Squad Protection
- Rated 3 out of 5 stars
Nice attention
Daniel Posted
Great service, geek squad always solve the problems
I would recommend this to a friendThis review is from 2-Year Accidental Geek Squad Protection
- Rated 3 out of 5 stars
Smart but expensive
Fireman2477 Posted
This was not cheap but necessary when it comes to expensive electronics.
I would recommend this to a friendThis review is from 1-Year Accidental Geek Squad Protection