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Customer reviews

Rating 4.6 out of 5 stars with 264 reviews

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92%
would recommend
to a friend

Customers are saying

Customers often highlight the great overall performance and ease of use of the 30 Minute One-To-One Training. Customers also appreciate the agent's knowledge and clarity of explanations. However, some customers have reported issues with device functionality after the training.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 264 reviews
  • Rated 4 out of 5 stars

    Geek Squad agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed the software without difficulty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The members of this group are always very helpful. They are extremely knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did great helping me install my equip

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents do a great job helping with my purchases

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very patient with me and did everything he could to coach this neanderthal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great support!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such an easy way to learn. I appreciate the agent’s knowledge. Will do more!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    30 min training

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and knowledgeable rep and easy to learn

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    geek squad transfereed data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    there was a tranfer of datd no one on one session

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Im glad I made this decision

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are very nice employee good service not wasted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always an awesome experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents always work great with our kid when setting up all new equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time well spent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person I worked with was patient. Answered every question a 10 year old had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely helpful training session

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents went over some new things and answered all my questions.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Always helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always helpful it would be better if they about twice as many techs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great as always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, knowledgeable, service. Answered all of my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best products, great prices, professionals workers. The best guarantee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians are patient and very easy to understand!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    questions answered

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was in-store, asking questions about a new phone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    pop up ads

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was helpful to a point, For $40 I didn't get much considering I bought the PC at that store.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went over the features and programs that were installed.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Introduction to my new phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For an introductory training on my new Z fold 5 Android phone, the agent was (a) unfamiliar with much basic information about the phone and (b) inept in teaching what he did know. I had to find the elements he could talk about, then suggest how he might explain them to me. Very frustrating and not typical of my experience with GS.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    All fluff no resolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy with them, they say device was completed but still unable to use the device.

    No, I would not recommend this to a friend