Customer Ratings & Reviews

Very knowledgeable, but too much to take in that short of a time. Would be very helpful to have some short easy printout for “dummies” like me

3 visits to Geek and no one can figure out why my iPhone 15 does not have facetime, hold, add a call or why it will not pair to bluetooth. No solution has been suggested and they don’t seem concerned about it.

It was a disaster for something that shouldn't be that difficult. The most frustrating thing is the fact I had to spend a hour on the phone to buy an expensive device. I got to geek squad and they said its useless. Then they said we can do this and told me what to bring back for another appointment 2 days later. When I drove 30 minutes again new guy looked at me like I was an alien. The original guy came in, said hello but I didnt get my information backed up.

Lies, lies and more lies. Never happened. I dropped off my 4-5 yr old computer for "clean-up". I was told it would be ready that evening, at the latest the following day. The following day, I phoned the store for an update. I was told they're not sure why I was given that time frame as it takes a week or 2. I told them I was coming to get as I needed to get it now as i need it for work. As far as one to one training, when I came for my computer, I was asked if I had any questions. Total tech refuses to give a full refund because it shows services were completed.

Never had this service Never asked me if I wanted any training

Steven T was very helpful and patient. very nice guy

The guy was nice. But he couldn't figure out my problem. I basically wasted my time and money.

NEVER- and I mean NEVER purchase the squad. I paid roughly $1500 to Best Buy in 3 months and the Squad scratched my brand new Mac. I called customer service, they don’t care! The squad lied about AppleCare+ too~ it is not 2yrs of service! After only 1 yr I received a bill for 199.00~

Extremely DISAPPOINTED!! the tech I spoke to said he could not transfer any of my data(pictures) onto my external hard drive. after I had presented that Information in the description box when I was asked why I needed the appointment. A TOTAL WASTE OF MY TIME!! I drove 45 mins and got no support from this store total Tech Dept.

I never used them so I can't honestly say anything

Geek Squad has been to the house twice to connect the internet and it will not stay connected! I have to unplug at the wall for a few seconds then plug it in again. Very frustrating!

Complete garbage. They didn't get my information transferred to my phone, and couldn't even get my SIM card to work with it. The young lady did at US Cellular in five minutes for ten bucks what three members of your "Geek Squad" couldn't in thirty for... god, I don't want to think about the money I wasted. Amateurs who couldn't even Google the instructions.

Never happened. I asked for inhome to learn more about my new purchase. Agent ended call without scheduling me when I insisted on in home as totaltechmember.

I got a problem with widows soft but geek guy could not resolve it and send me to Microsoft I guess he should find the solution himself so I fixed problems myself

Told me wrong minimum payment 3 times. S23 ULTRA 512GB/HP ENVY LAPTOP HAS HARDWARE ISSUES. Will never purchase from Best Buy again!!!

Brand New laptop purchase at Best buy. Less than a month Microsoft account did not work. The unlocked the computer for additional $40.

I was not offered a 30-minute one-on-one training. I had questions when I got home but I had to call the customer service help desk number for assistance.

I thought that the guy knew what he was doing but he managed to mess up instead

Lazy ,rude wouldnt even set up a new motom ...lazy dudes and rude

No one told me anything just handed me my laptop and left . So I would have left no stars if I could