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Customer reviews

Rating 4.6 out of 5 stars with 264 reviews

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92%
would recommend
to a friend

Customers are saying

Customers often highlight the great overall performance and ease of use of the 30 Minute One-To-One Training. Customers also appreciate the agent's knowledge and clarity of explanations. However, some customers have reported issues with device functionality after the training.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 264 reviews
  • Rated 5 out of 5 stars

    Geek Squad Kelly is Unbelievable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kelly was so awesome. She helped so much and was so patient. I am an older adult and just cannot say enough good things about Kelly. You are very fortunate to have such an excellent employee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    training

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received instruction on how to ensure the components I picked for a new desktop build were compatable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up new computer with transfer data from old on

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Very patient and informative with me who's not real savvy with technology.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my Apple watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are always wonderful and patient. I have never had a bad experience with any of the geek squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Work on my computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good people all be back.......................................................................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up my new computer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kudos +++++to Patrick Studebaker. A gentleman and a knowledgeable Geeker. Very patient and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful. The agents were friendly and knowledgeable. They took the extra time to show me how to use the new remote. No way that I could have done the this job without the geeks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good geek Dillon

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the review we had today with geek Dillon was excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up my new laptop. I was a longtime W7 user and I was now going to use W10. The agent sat with me and answered all my questions, no matter how simple. When I left I felt very comfortable in using W10. Thank you for being so patient with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad assistance at store is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Onsite assistance from Garrett at Best Buy in Sioux City store was awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Resourceful

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a pleasure to have my questions answered in-person by a knowledgeable individual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Chavez has a knack for training people on the

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Chavez was fantastic on my session. He made it all clear so I could understand well. He does his best to assist you in meeting your needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    fixed my bios system on my laptop. fingerprint opt

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mr. Scott did an awesome job in resolving my problem!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Helped me clean out old phone

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Verizon won't help with anything anymore, they just refer your to their tech chat which is always busy. This guy cleaned out my old phone of all personal stuff so I can give it to a friend. And he quickly did some other things on my new phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad agent set up my laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had previously purchased a laptop computer from best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are great and really helped me save my pictures. Also transferred me to another computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tutorial for laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful. Wish we had more time. Plan on going for another session

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knowledgeable staff worked hard on my behalf

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had three stellar trainers and truly appreciate their attention to detail and patience with me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Microsoft is Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent created an email and password to enable me to verify myself to Microsoft

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent. The Geek squad has helped me with all my computers and Ipads.

    I would recommend this to a friend