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Customer reviews

Rating 4.6 out of 5 stars with 264 reviews

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92%
would recommend
to a friend

Customers are saying

Customers often highlight the great overall performance and ease of use of the 30 Minute One-To-One Training. Customers also appreciate the agent's knowledge and clarity of explanations. However, some customers have reported issues with device functionality after the training.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 264 reviews
  • Rated 5 out of 5 stars

    Great team of professionals.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly knowledgeable. Received full attention and care.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional help.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squard crew are very professional and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful listener who met me at my level

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patient and personable! Knowledgeable but humble enough to admit he did not know some things but suggested where to find the answer. Daniel was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart watch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me with setting up my new smart watch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer issue with an HP pen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    timely, and professional. Knew their stuff. Gave me alternatives tin fixing my problems.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could have been better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took my new computer in for set up and to have programs from my old computer transferred over and the Geek Squad member had a lot of trouble doing it. He didn't seem to the have the knowledge to do this and became frustrated after an hour and a half and told me he had other customers with appointments he had to get to. Left dissatisfied that I would have to figure it out for myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my hijacked computet!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt....Chris ....Tara..all the GEEK SQUAD MEMBERS.....are very patient, efficient and were very effective help me to reolve my computet issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer assistance; training on computer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Geeks and have recommended them to several friends some as far away as Washington state.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my mesh network up and running smoothly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service tech was knowledgeable, patient and solved previous problems with set up that NetGear service couldn't help me with on several phone calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my tablet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new Samsung tablet and explained how to use it. He was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    T.V. and equipment.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff was very knowledgeable and helpful. Price was great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful information on use of new computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech representative was helpful and patient with me and my not so savvy tech knowledge. All of my questions were answered and extra time was taken to make sure I was satisfied with my service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One To One

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to have a Geek Squad agent lead me through some lessons to get my computer running that I didn't understand yet. It was mostly on how to connect some of the accessories.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Miss

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the geek squad is excellent. I have been there twice and they helped me both times to fix my problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you for your assistance with using my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great instructor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased new computer that I was almost at loss to operate. In 30 minutes employee brought me up to speed so that I could use the computer in the tasks that I wanted to accomplish.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful team

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every agent that I have to talk to in person and on the phone has been awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tech Support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful with helping us figure out the Microsoft 365.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tony's Sony headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent headset. it does so much and so well: especiall the sound blocking

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Photographer problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful and walked me through the process. Thank you.

    I would recommend this to a friend