Customer Ratings & Reviews

Our printer broke from our move. We were able to get in-store credit and get a new printer through the Geek Squad protection.

They last a long time and will come in and just replace it not many questions askedd

No hasle submitting a claim and quick response and resolution

Setup was very simple via the HP Smart app. I like the styling and size of the printer. It looks nice.

Person was knowledgeable,easy to understand ,had me put in ink so next time I can do myself

I use my printers for work, and having Geek Squad protection has saved me plenty of money and oh so many more headaches.

Have not had to use them yet but use them in the past and they were perfect for what we need

Great security and no hassle for repair and replacement if it is beyond repair.

Canon makes excellent printers and with the 4-year Geek Squad product replacement it is a fantastic value.

“I had an excellent experience with the Geek Squad service from Best Buy. The team was professional, knowledgeable, and extremely helpful. They quickly diagnosed and resolved the issue with my device, explaining every step of the process in clear and simple terms. Scheduling an appointment was easy, and they were punctual and respectful of my time. Their customer service went above and beyond, ensuring I was completely satisfied before finishing. I highly recommend Geek Squad for anyone needing tech support or repair services!”

I wish I could afford to continue using this feature, but it just doesn’t fit into my old lady budget

I am hoping the price I paid for this coverage was worth it. It only covers the new printer if issues might arise. The best thing is that this coverage is for a specified period of time, and I like that.

Good to know I have protection although I have not needed to use

I purchased this warranty with an Epson printer simply because we’re in 2024 but printers haven't improved in reliability since 1998. About a year after, like I expected, my printer started going haywire so I brought it in for them to look at. Somewhat annoyingly, you need to make an appointment to have them look over your item before they’ll replace it, but it was quick and they replaced it with a brand new one! I’d definitely recommend this if you’re purchasing an expensive electronic item. You won’t miss the extra little bit of money on top of an already expensive purchase but you will certainly regret it if your item craps out on you after the manufacturer’s warranty expires!

Love the peace of mind with Geek Squad on my side.

The geek squad are efficient and always answer all of my questions, I am a 76 old woman and they always have patience with me!

You generally can’t go wrong with the protection plan! Most things that are made these do not stand the test of time, but if you add the plan then you can take it back when it dies out and get a new one.

Saved me on HP printer with internal broke parts BEST BUY made it good and replaced

I had a great experience with Geek Squad. I dropped my device off that was not fixable and they sent me a brand new device!

Haven’t had to use it yet, but nice to know it’s there.