Customer Ratings & Reviews

No one has followed up with me after I received the first range dented then had to wait a week and take off work to wait on a replacement highly dissatisfied

The 4-year accidental Geek Squad Protection plan is one of those add-ons that can genuinely give you peace of mind, especially if you’re buying something you rely on daily—like a laptop, tablet, or phone. Unlike a standard manufacturer warranty, this plan actually covers the real-life messes that tend to happen: drops, spills, cracked screens, and those unexpected “I swear it just stopped working” moments. If you’re someone who uses your device on the go, has pets or kids around, or just wants insurance against accidents, the coverage feels surprisingly practical. One of the biggest perks is how easy the process is when something goes wrong. Geek Squad handles repairs directly, and depending on the damage and the product, they can often repair it in-store or offer a quick replacement. There’s no complicated paperwork, long waiting periods, or dealing with multiple manufacturers. You just walk in, show your coverage, and they take over from there. For a lot of people, that convenience alone makes the plan worth considering. Another strong point is that the protection covers both mechanical failures and accidental damage. Manufacturers typically only cover defects—not spills or drops—so having both included really rounds out the protection. If you’re making a bigger purchase, like a laptop or a high-end tablet, this kind of long-term coverage can save you a lot of frustration (and money) down the line. The downside is that, like any protection plan, the value depends on how you use your device. If it mostly sits on a desk or you’re extremely careful, you may never need to use it. But for anyone who travels, commutes, or just wants the peace of mind of knowing a single accident won’t turn into a huge expense, the 4-year accidental Geek Squad Protection is a solid safety net. Overall, it’s a sensible add-on that takes the stress out of owning expensive tech.

I always dreamed of owning a Wacom Studio Pro Drawing Tablet and when I was able to purchase my own I purchased the 2 year Geek Squad warranty as well. I am so glad I did because I had to return my original perchase. Best Buy came through as promised and they replaced my Wacom with a new one in just a matter of days. My dream to own a Wacom didn't get shattered thanks to the Geek Squad! 4 years later my Wacom is still going strong and I am an illustrator like I always dreamed of!

I am happy that I bought this protection for my Epson printer-scanner-fax. I bought it on the recommendation of my son-in-law who found his protection plan to be valuable when his higher-end printer needed to be fixed. My printer has duplex scanning feature that I highly value, so I want it to be able to be fixed if it ever needs it. My last printer didn't have a service plan and it made me sick to have to replace it.

I purchase Geek Squad protection for all appliances and electronic equipment. Previously, i used it 2x to replace bad products. One example was a 50" large screen Samsung TV, that was expensive. The unit went out after 2 years. The repair company took the TV and did not fix it within the 30 day time limit, giving excuse after excuse. Finally after complaining to BestBuy, they then gave me a choice. I could get a similar brand new replacement, OR I could use that "credit" to upgrade to another TV. I chose to upgrade to a 65" TV for the small difference in price. I was very happy how Best Buy handled that problem and have enjoyed my larger TV .

If you purchase Geek Squad Protection, don't let Best Buy send out a 3rd party company to do the work. We had sears home appliance repair sent out by Best Buy and they were terrible. Unprofessional, didn't fix the appliance and never came back out when the parts were sent to me. Make Best Buy send out Geek Squad. It's what you paid for. Fine print in the agreement may very well say a 3rd party may provide the repairs. Just tell Best Buy that the 3rd party is not welcome in your home. That's what I did and I've had Geek Squad come out ever since.

Every year around the holiday season I turn to B/Buy for all my holiday gifts To insure the recipient's peace of mind I inform them in the event of a problem with whatever device I’ve gifted rest assured that the device will either be repaired or replaced From my history of past purchases with Best Buy I myself have not only purchased Geek Squad Protection on the separate devices gifted to my friends but enrolled in the “Best Buy Total Protection Plan” that gives me reassurance all purchases will continue to bring happiness and peace of mind to myself and my extended family

Geek Squad is super great!! Electronics are not my specialty so I count on Geek Squad to guide me through all the instructions on how things work. I am able to understand their way of explaining the workings of my computer to me. Thank you Geek Squad!

Best Buy is excellent to deal with. When I had a problem with my printer I got help on the phone with service. When the problem could not be fixed they had me return it to the store. Their service people take good care of their customers.

I was Not able to get into my computer once I first bought it but I took it back to Best Buy and they were amazing. Took a little while for them to figure out what was wrong but they were very knowledgeable and did a great job

I bought a laser printer, set it up and used it for about three months. Then, it suddenly stopped working. I ignored it for a few months, then I tried to set it up again, with no luck. It just wasn’t responding. I tried several times. I was going through some stuff, and I realized I had purchased the Geek Squad printer plan, which I had forgotten about. I took the printer back, they refunded my money and then I purchased a new printer, which I am very pleased with. This plan was definitely worth it, both in time saved, no hassle, and prompt and pleasant service. A+

Compared to the standard Geek Squad Protection Plan, this option covers your device for a longer period of time and also includes accidental damage caused by mishandling or accidents, which is its biggest advantage. If you’re purchasing something like a laptop that you carry around frequently and plan to use for more than four years, this plan is definitely worth considering.

It is often recommended NOT to get additional warranty/maintenance coverage when purchasing a new product. I would agree and disagree depending on the environment your product is to be used. For appliances it's a judgement call. For all my devices that I carry and/or use and depend on full time, it's a no brainer and I get the coverage for peace of mind and convenience. I'm rough on my devices and the ability to quickly get them fully restored is very important. When (not if) they break, I can quickly take them to Best Buy and get them serviced/repaired and go about life. BestBuy has replaced my iPhone case twice and screen protector four times in the past 2 years hassle free. We have the extra coverage on all the family's portable devices. While the decision to get extra coverage on some devices may be debatable, the choice of the Best Buy Geek Squad coverage for my personal devices is not.

They number one in my book I on;y buy my products from Best Buy. They got a great geek squad team, best I’ve ever seen, I’m glad I buy products from Best Buy cause if I need help I call My Geek Squad sorta like Superman to me, great at every thing You Go Geek Squad. April Neel A fan of Geek Squad

This warranty saved me having to buy another printer.

Geek Squad has been assisting me with my printers for years. They are fast to set up an appointment with and always really nice and easy to find a solution.

It's great when i had issues with my product. I went to Geek Squad they have me a gift card for what I paid and i got another items plus some.

The Geek Squad employees were friendly and very helpful in assisting me. They were very knowledgeable and answered all of my questions. Great team!

These guys are very helpful. They setup my complete system in my home and were able to assist online when I had issues with connecting to my home account.

I've not had any repair experience yet but having an account did help in returning an item past it's normal return date and getting store credit for the item.