Customer Ratings & Reviews

I haven't had to use it yet but it's nice knowing it's there if I need it. Great piece of mind.

It’s a simple way not yo worry about problems with your Best Buy purchase. Call or go into store and a Geek Squad member will help.

Best Buy is excellent to deal with. When I had a problem with my printer I got help on the phone with service. When the problem could not be fixed they had me return it to the store. Their service people take good care of their customers.

Always have peace of mind with GS service. I always get the GS Protection Package when buying expesive electronics.

My printer failed and I used my Geek-Squad Protection to quickly and easily replace my printer with no problem! Geed Squad is amazing!

They number one in my book I on;y buy my products from Best Buy. They got a great geek squad team, best I’ve ever seen, I’m glad I buy products from Best Buy cause if I need help I call My Geek Squad sorta like Superman to me, great at every thing You Go Geek Squad. April Neel A fan of Geek Squad

I was Not able to get into my computer once I first bought it but I took it back to Best Buy and they were amazing. Took a little while for them to figure out what was wrong but they were very knowledgeable and did a great job

Having the option to ask for help and get assistance with issues/setup really means a lot when purchasing larger electronics. I loved having a knowledgeable team help answer my questions.

Gerk squad helps with every issue i might have with my purchase on point and quick to resolve any problems

I've had multiple interactions with Geek Squad, and each time they have consistently delivered service that goes above and beyond. The expertise and efficiency of the Geek Squad team are truly commendable. Exceptional Problem-Solving Skills: 5/5 Every issue I've presented has been resolved, typically within minutes. This level of efficiency not only highlights their technical expertise but also their commitment to customer satisfaction. Professionalism and Courtesy: 5/5 The Geek Squad staff consistently demonstrates professionalism and courtesy. They listen attentively, explain the process clearly, and ensure that I am comfortable with the solutions provided. Speed of Service: 5/5 The quick turnaround time is remarkable. Knowing that I can rely on them to address and solve problems swiftly is incredibly reassuring, especially in situations where time is of the essence. Overall Experience: 5/5 Geek Squad has established itself as a dependable and highly skilled service in my experience. Their ability to consistently go above and beyond, combined with their rapid response time, makes them an invaluable resource for tech support. In summary, I highly recommend Geek Squad for anyone in need of tech support. Their exceptional service, from their technical prowess to their customer care, sets them apart in the field of technology services.

Within an hour it was determined the problem was hardware.

I haven’t used the warranty just yet but if anything goes wrong with the printer i just take it back to the store and they give me a new one

Very helpful with all purchases answered all questions. Asked would definitely recommend this department for all your repair needs.

Got the geek squad warranty for controllers that I bought for my kids. Great coverage and great cost..

Love the fact that Best Buy has an option to purchase merchandise protection. Important especially when it’s for electronic investments.

My wife purchased it for her son. Thanks for it...

Works perfectly never had an issue with this printer!!

I have purchased accidental protection. many times over the years and have never had any trouble getting my covered item repaired or replaced.

4 year protection fo my new HP printer. Great product & value. Wouldn't go without it. Brought a new HP printer. In September 2025. Very highly recommending.

The Geek Squad Service Warranty Is The Best In The business. My kids use this all the time.