Customer Ratings & Reviews

I purchased the service knowing that they have a great reputation and are very reasonably priced for the protection.

When I purchased my TV I got it home, set it up only to see that there was a small crack in the corner of the screen which made the TV unwatchable. Took the TV back to Best Buy and took it the Geek Squad and they looked the TV over and replaced the TV. Made me feel very comfortable. Asked a few questions without making me feel uncomfortable. They really are professional, would be lost without them when it comes to electronics.

My printer failed and I used my Geek-Squad Protection to quickly and easily replace my printer with no problem! Geed Squad is amazing!

I haven’t used the warranty just yet but if anything goes wrong with the printer i just take it back to the store and they give me a new one

4 year protection fo my new HP printer. Great product & value. Wouldn't go without it. Brought a new HP printer. In September 2025. Very highly recommending.

Very helpful with all purchases answered all questions. Asked would definitely recommend this department for all your repair needs.

I have purchased accidental protection. many times over the years and have never had any trouble getting my covered item repaired or replaced.

Went into the store for tech support, talked with Brittany and she showed me what I needed to do to get everything taken care of on a new Ipad I purchased earlier in the day! Fast, knowledable, and friendly help! Geek Squad rules...

Love the fact that Best Buy has an option to purchase merchandise protection. Important especially when it’s for electronic investments.

it there when you need. Better to have it and not need it than to need it and not have it.

Mr. EASTERDAY at store in Mankato is intelligent delightful and extremely helpful. He needs a raise!

Always have peace of mind with GS service. I always get the GS Protection Package when buying expesive electronics.

I didn’t really trust protection/replacement plans like that until I started purchasing them from BestBuy. I have yet to have a complaint about their plans. Whether it’s a standard protection plan where they send the item out to be inspected and possibly repaired or their AMAZING REPLACEMENT PLANS, I have been completely satisfied every time. I don’t make big purchases and/or the occasional small purchase without a plan from BestBuy and I have the literal receipts to back that up. Lol

Best Buy offers the Geek Squad service on their products which when you break the cost down by year is a fantastic value, and trust me, it is well worth it should something happen that an item needs repair.

I haven't used them yet but thinking of trying them before my time is up to use them!

I have been shopping with Best Buy since 2008 and I really enjoy doing so the workers are very professional. and friendly they are always someone ready to attend to you when you walk onto the store. the best thing is asking about a product that is not in the store, but they always give you the options that they can order it online. BestBuy this is where I get all my printer, etc. I would tell friends that they are missing out shopping with BestBuy.

I haven't had to use it yet but it's nice knowing it's there if I need it. Great piece of mind.

Ive had bad luck with flatscreen tvs everytime i purchased 1, at no fault of my own, after a few months, to a year , the tvs would just stop working, like the sound would go out or their would be no picture, just a black screen with volume or vice versa, the issue i was told after several times of wasting hundreds of dollars on these tvs, cause after a year or couple months, it shouldn't just stop working. The issue i was told was a part burnt out, i forget the names of the parts that blew out, but its a joke cause to get it fixed if I went that route ,it cost more then the darn tv. So obviously that doesn't make any sense to pay more then the cost of the tv, so id be s.o.L. and have to just buy a new 1, i wasnt dealing with that this time around, i got a new 50 inch and new 55 inch and I wasn't chancing it they blew out again after just a year's time, so it made sense to get the protection for 40 more bucks.

Gerk squad helps with every issue i might have with my purchase on point and quick to resolve any problems

On any product over say $25+ that you get that figure will need to last you a year or longer don't think twice about it pay the price for it & get worth every penny even if you never use it the peace of mind is. Have never had a single problem with the multiple various products I've had issues with over the years through Best Buy with returning that this covered. Always treated well & helped out great from gaming headsets, gaming mouse to my PC's if needed to be replaced or fixed. Have read plenty of bad reviews all over the place but often those ppl seemed to be rude & demanding. Just simply be patient explain the problem & treat who ever helps you nicely, have done this in the handful of times I had to compared to the many products I got that I never had to. Everytime I the issue was took care of & or fixed with little to no problem at all & may have just took a bit of time on my end. Not a single complaint yet & worth it.