Customer Ratings & Reviews

buyers beware that whatever you buy here and have a full insurance on it may never be repaired replaced for you if you have any issue with it

Geek Squad vis a vis Best Buy would not honor the 3 year plan on a replacement unit for defective computer I bought.

Mever usrdnthis didnt need to returned producy a few days afyer purchasr

purchased plan hoping to never need it. Well the screen broke. They want $79 to ship it to be fixed! What was the point of the plan? Zero stars if i could.

Never needed the product so not sure how to review something I never needed and also was never offered geek squad protection on the $1,000 TV that I purchased

good coverage, but expensive compared to other insurance

Misleading program. They tell you the GS will set up to 5 electronics at home up or make them compatible but then after you've purchased the package they tell you they do not come to your gon6e. Or charge more to come to your home.

I was charged $99.99 for a 2 month old laptop purchased to re-install operating system that failed after 2 months of owning the laptop and protection plan. This service is garbage.

With everything going on it is impossible to contact anyone.. I have had it. Cancel this waste of money

Purchased this when I bought my laptop. I have never used it. Besides I think if something went wrong the first year wouldn’t the manufacturer cover it? To me, waste of money but I guess if I needed it, I would not feel that way

THIS COST TO MUCH MONEY. IT DOESN'T TRANSFER OVER WHEN YOU GET AN DEFECTIVE PRODUCT.

They have not been able to help me set up my new computer. My laptop came with S-mode. They were not able to help me with it. Very disappointed.

Completely worthless--IF you can even get through.

Please, before said something to the customers, prepare your self with the right information about the different topics you should have prepared for performing your job with quality and efficience. Thanks.

The geek squad didn’t even want to help me when I brought my computer in and told me that they couldn’t do anything because I bought a cheap computer ! Literally DONT WASTE YOUR MONEY.

Too much of a pain to use , not worth the purchase

I was having issues with my laptop that is under Best Buy two year warranty and was told by a Geek Squad member that I had to pay $200 to have my laptop serviced. He would not service the unit.

Never got to use it. The computer broke when we turned it on for the first time and had to return it. Never got a refund for the protection. 29$ waisted!

Would not recommend, it’s expensive and they will not honor claims. They will change the agreement if you try to make a claim.

I had Geek Squad for my $1500 gaming computer. When it got spyware I called Geek Squad. I don't remember what their excuse was for not helping with my problem unless I had a few hundred dollars. What exactly DO they do?