Customer Ratings & Reviews

They actually repair what you device needs and if the device can't be repaired they gave you gift card with the amount of money you paid to purchase any new device.

I had left a small usb on top of the keyboard and didn’t notice I left it and shut the screen. This of course led to a a small crack on the corner which led to half the screen not working. I contacted Best Buy and geek squad and got it resolved right away. They took it in and replaced the screen in a couple days at no charge and got it right back, good as new.

I bought the 2-Year Accidental Geek Squad Protection on my Surface Laptop Studio 2 after Microsoft failed to repair a faulty IR camera—three repair attempts, zero fix, and no transparency on what they even tested. Thanks to Best Buy’s protection plan, I filed a claim and got a full refund without ever having to accept another broken replacement. Geek Squad made good on their promise when Microsoft wouldn’t. Highly recommend this plan if you’re buying high-end gear—you never know when you’ll need a real backup.

This is a high quality laptop, decent battery life, beautiful screen and exudes high status. The sound is clear, the ports are sufficient. WIFI and bluetooth don't drop or provide issues. Ideally , more customization should be offered with "My ASUS" center, but they do a decent job. Asus makes quality products, but you really want to purchase a warranty with Best buy. Gamer's Nexus has performed the video's and Best Buy's warranty is something I've had to use in the past and have full confidence in. Between BB and Dell, they both have great warranties, you pay for them, but they're reliable. However, Dell's offerings in terms of laptops are limited bios that limit users so you never really feel like you own the product. I've used enough of their products to know, but overall Asus is nice, but do not trust them. Thus 4/5 despite being a 5/5 product. Time will tell, but if something goes wrong I know I can trust best buy.

The accidental protection is one the best things offered through best buy. And the best thing is I don't have to deal with a third party I just go to my local store and they always have fixed or replaced the electronics that I have purchased with the this plan. It is well worth the price as it covers everything. I was sold on it years ago and have continued to purchase it ever time I buy new electronics.

I always receive great service from them. You can tell the workers really care.

I was excited to find out that I could save money with this laptop with best buy. This laptop is for work and so far no problems. It started up right away, the speakers are great and there's no delay between apps. Definitely recommend purchasing refurbished from best buy!

Peace of mind when you think about it, you are not going to stress if something happens to your purchase.

Long story short: I hate buying add-ons, but this form of insurance saved my bacon once this year and has already paid for itself. Especially since I think prices are only going up, availability will only go down, waiting for Black Friday etc. price reductions of 10-15% doesn't help much if prices, meantime, have increased 5>10>20+ percent. Back to Geek Squad, my store has been great to work with.

I purchased this with my brand new Acer Predator gaming laptop knowing I cannot go wrong. GeekSquad is a great service to have because they will help you ship out your PC if it has any warranty issues to the manufacteurer and they will also fix stuff and replace parts if its out of the normal products warranty.

I havent needed to use this product yet but the peace of mind knowing that I have it is irreplaceable.

I buy geek squad protection for all purchases at Best Buy because it never disappoints. I have taken things to get repaired, replaced, help with using a product etc. and it’s always been a great experience. Best Buy has the best protection warranty than it’s competitors including Apple (sorry, not sorry) and I have a IPhone and IPad. The customer service is stellar, and I would recommend it to anyone.

I had a problem with my imported files. The geek squard was able to assist me several times and solve my problems from auto cloud storage to cleaning my computer and even turning off AI

I have used the service for my laptop screen cracked hinges a couple of time with $0 payments

Absolutely love Geek Squad. Completely worth every penny. These guys know there stuff. Every electronici buy has Geek Squad protection.

Always purchase a protection plan, especially when you buy for children anything can happen.

Outstanding customer service!! Service rep walked me easily through the computer malware issues. Resolved!!

The HP - OmniBook X - Copilot+ PC - 14" 2.2K Touch-Screen Laptop - Snapdragon X Elite - 16GB Memory - 1TB SDD - Meteor Silver- is a great laptop as to performance and excellent battery life. Only two down sides 1. the win11 24h2 Ver will not allow printers to be installed using their own drivers only use the installed ms driver. This means Label printer like from Dymolabel can not be installed as windows will not all its drivers to be inserted into the "list of printer drivers" need to select the printer driver for the physical printer; 2. must manually set the dpi in the printer setting to 600 as the default was 300, in order for bar coding to be printed so scanner can read it correctly. do not use co-pilot so not an issue it was missing.

Love the shop and what they offer. Staff is quality also. Always offer to help and guide.

One of the things I really appreciated when buying the MacBook Air M4 was Apple’s warranty. From day one, I felt completely supported. The coverage is clear, and their customer service has been excellent. I had a question about the charger and they helped me quickly, with no hassle or long waits. Plus, the option to extend with AppleCare+ is a big bonus. Knowing I’m protected against accidental damage or future issues gives me peace of mind. It’s totally worth investing in a device like this when you know the company truly stands behind it.