Customer Ratings & Reviews

As usual the geek squad is in a class of their own.

Strong powerful vacuum and yet it is so light. Its a must in every home

Great to have this insurance on an item that is constantly used. No hassle to return the damaged item and get a brand new one.

Amazing to know that my Dyson is fully protected for 5 years!!!

I’ve yet to use it but nice to have just in case anything happens

[Employee of bestbuy] Amazing I use the protection of the vacuums everytime

For vacuum machines could wear overtime. Want hassle free maintenance.

I wont buy any thing without it. Why would I. just makes to much sense to protect my stuff with a great plan like this.

Love this vacuum really light way and has a powerful suction

I wont buy any thing without it. Why would I. Makes to much sense to protect my stuff with a great plan like this.

Good to have warranty!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The Best Buy warranties are a must have for any item.

things break some times , not having coverage can be a mistake

You can only use it once. I list the charger cord for my vacuum even with the warranty I had to get a gift card and repurchase a new vacuum the new vacuum would not have the warranty and you won’t get your money back ( mind you I lost the cord only a month later)

This is a terrible vacuum. It barely picks up anything. Battery only lasts for 15 minutes and per hair gets stuck on felt roller and inhibits it from picking anything up at all.

Was disappointed in the service I often praised, I had a product that was under 2 years old that failed, BB no longer offered the same exact model so they gave me a slightly more expensive model in replacement. Sounded good but the new model was flawed, 4 units later I decided to just stop trying to get one that works so I wanted the refund I was told I could get when original item wasn’t available, they didn’t want to repair the defective unit and there was no replacement that was like it. Instead they gave me a store credit. Had manager etc.. come over and tell me that’s how it is. I don’t plan on going here any longer after this interaction when places like Amazon and crutchfield etc.. have warranties that cover the items in full. Photo below shows one of the many errors that the 4 brand new units gave right out of the box.

Was disappointed in the service I often praised, I had a product that was under 2 years old that failed, BB no longer offered the same exact model so they gave me a slightly more expensive model in replacement. Sounded good but the new model was flawed, 4 units later I decided to just stop trying to get one that works so I wanted the refund I was told I could get when original item wasn’t available, they didn’t want to repair the defective unit and there was no replacement that was like it. Instead they gave me a store credit. Had manager etc.. come over and tell me that’s how it is. I don’t plan on going here any longer after this interaction when places like Amazon and crutchfield etc.. have warranties that cover the items in full. Photo below shows one of the many errors that the 4 brand new units gave right out of the box.

$1300 vacuum broke after two months. Screw on the head snapped right off. Called to have it replaced and they want me to drive an hour to the store with two little kids so someone can look at it in person. Was told me sending a picture or video won’t do. Why did I pay $200 for this warranty if it’s going to cost even more money to drive it all the way there!! But yet I can add pictures here!

Used to be so easy now they make it so difficult to get an exchange

What a problem. This was supposed to take a load off and between it getting stuck or it can’t see or the replacement parts it’s a huge headache. Mop started leaking after a few uses