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Customer Ratings & Reviews

Customer reviews

Rating 4.8 out of 5 stars with 2449 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers commend the 4-Year Geek Squad Product Replacement for its overall performance, protection, and repair service. Many customers express feeling a sense of peace of mind with the coverage provided by the service. However, some customers have reported issues with connectivity and signal strength.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 2,449 reviews
  • Rated 5 out of 5 stars

    Geek squad

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Peace of mind, I don’t always understand technology, it’s nice to know there’s someone I can ask questions

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    DHCP failure

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for about two years then DHCP failure.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have already used them multiple times and they have been able to fix everything each time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extended warranty worked great, on same day Geek squad solved my problem, by next day had my replacement.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TPLink Deco Mesh BE110000

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed is great but somehow outside hacker able to access. I cannot seem to figure how to beat them from accessing. I have changed my WIFI SSID password and setup Network Access control. Homeshield security is installed as well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great program to have when buying this type of equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best equipment protection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a deal! Having geek squad protection helps ease my mind in the chance anything goes wrong. Knowing we won’t be out the full price is so comforting!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad removed viruses from my phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to resolve my issue with my cell phone to get viruses removed from the phone. It was nice that I was reassured by the agent that my phone was no longer affected with viruses and he also explained to me how I can avoid this situation from happening again.

    I would recommend this to a friend
  • Pros mentioned:
    Protection
    Best Buy Employee

    Rated 5 out of 5 stars

    Great Coverage!

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great plan for 4 years! Even covers if my home suffers from a power shock and my router dies!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Just get it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Protection for any expensive device is worth it period. Dont over think it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to have A+++++++++++++++++++++++++++++++++++++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price and assurance was a no brainer to purchase this along with the product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gifts

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm only doing this because I want that $400 gift card

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good plan and service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service and warranty plan for any electronic item bought if you want to enjoy it for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Repair service

    Rated 5 out of 5 stars

    Easy fix

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad repaired my atv at home. They took care of everything. All I had to to was open the door and they did the rest! Fast too!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my Geek Squad experience! Fast, friendly, and professional service. My issue was fixed perfectly and the tech made sure I understood what was done. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Peace of mind

    Rated 5 out of 5 stars

    Definitely worth the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will never buy anything (over $200) from Best Buy without also purchasing the geek squad warranty. It’s just not worth it to invest in some thing and not have the peace of mind to know that if you’re crazy son decides to throw a football at your router or vacuums up his bag of marbles, this geek squad warranty will cover everything. So glad that I got this because I have crazy kids... Who may or may not like to vacuum up marbles.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with this product. Works as advertised and would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Repair service

    Rated 5 out of 5 stars

    Geek Squad is the best.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy is the ONLY place I buy the warranty plans. There is never any hassle if I have to bring an item in for repair.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Repair service

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is an amazingly awesome service. They helped fix my product

    I would recommend this to a friend
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