Customer Ratings & Reviews

My microwave started to rust 1 year after purchasing. I called geek squad and they said this protection plan doesn’t cover rust, only electrical issues. I guess if the rust gets really bad, it may short circuit the microwave and then MAYBE they will cover it . LOL

She was honest, in a way, so I'm giving one star above minimum, but Best Buy's stated idea of what I should expect of performance in a microwave I paid $250 for is just insulting. Following is what I was told when I explained that the touch pad was nearly impossible to get to respond to the normal touch of pressing with a fingertip, that every other microwave I've ever used responded to. This machine would only work reliably if you turned your hand sideways, and used the pad of your thumb to cover the entire area of the number or function you wanted. I even sent a video showing how the microwave touch pad didn't work properly. She replied, and I quote her, “After watching your video, I believe that the panel is sensitive to the touch. What I noticed is that when you use the top of your finger, especially the pointer, it did not respond. But when you use the center portion and the thumb, it seems to apply more of a surface space &n pressure that the microwave responds to. Unfortunately, the newer and more sophisticated microwaves are require a certain type of push. The top of the finger is not a wide enough surface to cause a reaction.” I don't care about the points they say I'm getting for this review. I don't plan to buy more appliances from Best Buy.

Microwave last past the 4 year protection plan but on the 5th year, you must replace it. I don’t recommend buying it. Save your money for something that will last 10 years or more.

Hmm … I know they want to fix it before they replace it I would figured they would would just replace as it is a warranty … not happy with answering to much questions ….

Very disappoited with the 1st agent i talked to, he did not seem to understand that Geek Squad dies more than just computers. He wasted 30 minutes of my time waiting until i had to go involve a syore manager.

Holy bad words! I will never use geek squad for a Mac product again. Chased it across country for most of the summer....got bogus reassurances...it was wiped-not can't get any income tax info for past years (it's on an external hard drive) because computer won't talk to back up. Caught geeks in several lies, because they figure the public isn't technologically savvy as them. Finally reunited with machine in October. After calling and calling about icemaker issues, I finally googled problem and can clear it myself. I'm saying I'd recommend the service because it depends on the applicance/tech that needs attention.

Does not offer home service to all items. This should be clearly stated. I am getting it for this purpose. Not all appliances, just some. Not able to bring to store. Might as well not have the protection.

Wasn't able to use it expired before my microwave went .

Easy to use the first time for a small appliance, but if the replacement product fails, too, this plan is hard to use and the plan is automatically canceled.

The sales person always says all these things t h at are covered by geek squad but only have of it is true. Takes a long time to get through on the phone, guy that comes out to address issues usually doesn't have the parts or knows not much about what is going on

This is the second LG microwave that last less than a year. I love the mocrowave,but hate that I’ve already had to replace it twice.

It’s a shame now a days you have to buy a warranty on everything you buy at Best Buy.

Already went out 3 weeks after we got it, calling for service, dont forget to purchase the geek squad

GeekSquad protection is good BUT GeekSquad customer service is Not good

I didn’t have to use it so I can’t give a review on it

I have never used the geeks so can't say anything good or bad about them.

I've owned this microwave for about a year and a half. I loved it for the first year. It cooks very well and looks nice in its little alcove. It compliments our high-end stainless appliances. Unfortunately, after a year, it started to fall apart. It doesn't get heavy usage, so there is no reason except it is made with very poor quality materials. The door release button broke right at a year. The internal plastic stick/strip that holds the button in place snapped in half. It is a thin piece of plastic with a triangle on the end to hold it in place, but the triangle broke off. My guess is that it was designed to last about a year or two, at most. The microwave worked well and I was able to put the button back and just push it very carefully and readjust it after use, so we continued to use it. There isn't a way to just buy a new door release button, sadly. Now there is suddenly a loud groaning or whining during use - but only about half of the time. It sounds like a spooky horror movie in our house, which is always pleasant at 6 am. The only thing we can come up with is that the turntable motor is starting to break. I'm 50 years old and my microwaves have always lasted 5+ years. Usually they last around 10 years. I've have never had a microwave fall apart, but this one is made so poorly that it is literally falling apart after a year. It's a shame too, because it cooks very well and I'm pleased it in that respect. So BUYER BEWARE! It's great for about a year and then begins to fall apart. If you only need it for about a year, then it's a really nice microwave. Otherwise, spend your money on something that will last for longer than a year or two. :( *To submit this review, I have to choose "yes" or "no" to the question, "would you recommend Geek Squad to a friend." I haven't used Geek Squad and that has nothing to do with a microwave review, so I don't have a response. I selected "no" because "n/a" isn't an option. Ridiculous.

Unfortunately, after 1 year and 2 months it no longer works. It was nice while it lasted and warmed up food quickly. Too bad the manufacturer warranty is only 1 year, 2 months later it stopped working.