Customer Ratings & Reviews

Purchased headphones for my hearing challenged elderly Mother & added extended warranty. At the time they were easy to connect through our cable box. 2 years later we no longer have a cable box & even with an adapter (samsung tv’s only have optical style for audio out) I was unable to get them to work. I took them in to be checked to see if they were broken or the adapter wasn’t working properly OR if it was operator error. The Geek squad member I met for my appointment wouldn’t even bother with them. He basically said they were really old (2 years) & he doubted he even had a way to check them. Best he could do was a partial refund. His demeanor was as if I was wasting his extremely valuable time! I felt as if I really had no choice. I took the pitiful refund & asked where the headphones was located to look for a new pair. He directed me to the farthest (completely across the store) opposite corner. I asked were there similar headphones that might work. He looked at me as if that was the last straw for his patience, and replied, “find someone out onnthe floor & ask them.” Wow!

Great receiver good quality. I use klipsch speakers with it. Puts out quality sound

Always great to have the peace of mind of having Geek Squad protection should any issues arise. Have used numerous times in the past for various issues and always taken care of with no problems.

Every product that I purchase from Best Buy I also get the geek squad. I have never had a hassle returnind defective stuff. They just tell me to go get a new product and also ask if I want to add warranty to the new one and of course I do.

Had a minor problem with the unit about a month after purchasing it. It was fixed and they even updated the firmware for the unit.

Always buy to be Safe. I usually but this protection on high dollar purchases

Great service! Haven’t needed it but its nice to have!

I love my Denon. The price for this model was amaizing.

This is hard to review since the product it was purchased for has not broken down requiring the 4 year service protection. But with all said it is a far better value compared to Apple extended coverage. The only risk you are taking is that Best Buy will still be in business four years from now. I only mention this since big box stores seem to be an endangered species these days.

I’ve always been pleased with Geek Squad. I don’t love that you can’t order a repair or install through a local store, because sometimes you want to request the person who last serviced your system. But in all, I find the service a good value and efficient.

A bit pricey, but covers your high value music product. Have used Geek squad service before for a seamless replacement, so thought on jumping on this for my Sonos product as well. A bit pricey, but considering it is for 4 years, seems worth it. Will come back and update this in case I face any service issues in future.

Protect that purchase at all Cost because there’s nothing worse than not having protection when you need it

Always a great idea! This policy has saved me on multiple items in the past.

Great Product! Used for a local residential install and loved the easy setup and calibration feature. Powerful wide sound for a budget friendly price!

Great receiver. I originally bought to use as normal but ended up installing it in our home theater system.

Honestly, very happy. I learned my lesson a couple of years ago when I purchased a tv. It started having issues a few months after purchase. Geek squad found that it couldn't be repaired and without question replaced it. I found this on headphones to be great when they stopped working in one ear. Simply replaced them. I won't do without Geek Squad protection.

Good protection plan for the value and it’s good to have just in case!

Very necessary! Don’t get caught with your pantz down

This should be an mid entry level AVR, but it exceeds that level in my opinion. The use of the multicast app helps the system with it's ease of use. It delivers a powerful sound with a punch and includes the latest technology such as ATMOS, to make your moving watching experience a delightful one.

Always purchase the week squad protection for any electronics over $100. The service basically pays for itself, if used.