Customer Ratings & Reviews

Excellent service, qualified experts, knowledgeable

Love the geek squad.. I’m sure they are asked the weirdest questions and see the best in people when the time for tech repair is needed

From past experience, this is an easy add on. Don't waste your time on haggling with the manufacturer.

From past experience, this is an easy add on. Don't waste your time on haggling with the manufacturer.

Best buys extended warranty is excellent When it comes to appliances, electronics, and anything in general these days. 10 to 20 years ago we were sold a lie from big corporations fleeing the US in search of foreign markets with cheap labor to exploit while telling the locals we bring needed jobs to your country, Quantity is Quality, meaning if it breaks you can replace it cheap. Nothing is cheap any more in the US, the only thing cheap is labor cost for these Big Corporations making a nice profit i foreign countrys. Get the warranty, you will need it.

Haven’t had a chance to use Geek Squad on current product, but in the past Geek Squad has been fast, courteous, and professional.

Easy set up. App control “normal non tech” person friendly. So far 2yrs in with no issues. Was a big upgrade from old router. Glad I went with this one. Money well spent

The service pays for itself I love the service provided by Best Buy a lot of value to be had

My guy setup my new TV and soundbar very efficiently. He removed my old TV for recycling. He demonstrated how to use the remote controls for both TV and soundbar, and was very patient with my questions.

I have purchased several high priced routers to create an access point for my home. Worrying about one or more routers failing has been on my mind. But knowing this protection plan is in place really puts my mind at ease. I don't have to buy plans for each item, as they are automatically added when I buy them. Very convenient!

Always get the protection package! It's on you if you don't buy it. I recommend.

Love this service, and with frequent relocations due to employment, it has saved $$$ with mounting and removing the mounting of TVs. Geek Squad product has also been great with no hassle repairing or replacing items we've placed under warranty with purchase. At this point, the warranty is part of our purchase, as the service has been great. A definite must-have.

Not had to use yet. Hoping I don’t I have to. If something happens I will definitely be using it. Due to have to have my equipment for work.

I can replace the item if it meet the timeline and if it becomes unserviceable through manufacturer issues

Works great just wish my provider had faster service.

Devices work so well i haven't had to use it yet!!!

Always get this. You can keep upgrading every time it expires. I worked at Best Buy for 4 years

Everything was perfect!!Ordered and was here in a couple days.

Nothing better than knowing if anything happens my product is protected!

bought warranty to cover my router. so far so good