Customer Ratings & Reviews

This is hard to review since the product it was purchased for has not broken down requiring the 4 year service protection. But with all said it is a far better value compared to Apple extended coverage. The only risk you are taking is that Best Buy will still be in business four years from now. I only mention this since big box stores seem to be an endangered species these days.

Had a tv lg up 8000 they glitched a lot fro the t con board

Havent had to use it but piece of mind knowing it there

This should be an mid entry level AVR, but it exceeds that level in my opinion. The use of the multicast app helps the system with it's ease of use. It delivers a powerful sound with a punch and includes the latest technology such as ATMOS, to make your moving watching experience a delightful one.

Honestly, very happy. I learned my lesson a couple of years ago when I purchased a tv. It started having issues a few months after purchase. Geek squad found that it couldn't be repaired and without question replaced it. I found this on headphones to be great when they stopped working in one ear. Simply replaced them. I won't do without Geek Squad protection.

I haven’t had a problem, so I really don’t know. Hopefully they will be good. Hopefully they’ll be way better than giving out gift cards on purchases.

The geek squad protection is amazing I couldn’t ask for a better warranty program. I was having an issue with a tv and the manufacturer was giving me the runaround the geek squad said not to worry and fixed it quickly

Geek Squad protection has worked well for me. I've had the Total Tech Support for my computers for far too many years to remember now. I also have Geek Squad protection on my two 65 inch Sony & Samsung TVs. The 5-year protection offers a comforting level of security. Occasionally, I buy their protection on other items: the latest my Sonos One SL speakers.

I regularly purchase the Geek Squad Protection plans with my purchases, and have needed to use their services on several occasions. One of my products became non-functional after several months, and upon returning the product to my local BestBuy store Geek Squad, they immediately gave me a new replacement product. Without this service, I would have had to pack and mail the old product to a repair shop, etc., all at my own cost, and loss of use of the product. Great service!

I have con ert speakers sound like a concert in home

I use the geek squad to mount my speakers to set up my TV and even if I don’t have anything I just stop in and asked them a question they always willing to help

Just traded a Meta 2 i purchased 2 years ago for the new Meta 3. Protect your Purchases from the future, the unforseen and the inevitably of Newer better tech releasing.

Why hassle when the Geek Squad can handle the issues to save all of us the time & the frustration of sitting on hold & explaining the problems & then having to ship the item we purchased back. I much prefer having Best Buy’s Geek Squad dealing with all the necessary steps having the peace of mind knowing everything will be done right & in a timely manner. That’s what they promise. That’s why I purchased the extra protections.

I love the service. I had a system that went bad and the service was great, I didnt have any problems having this product replaced. The customer service was awesome. I was in and out in 10 minutes great service and I am happy that I purchased this service. Finally, keep up the great work you are doing. Awesome!!!!!!!!!!!!.

These protection plans really save you! If you ever worry something is going to go wrong with your device, get these and sit back and relax knowing that whatever the issue is, Best Buy will take care of you!

To preface, I've owned Onkyo, Yamaha, and Sony A/V receivers in the past. My most recent A/V receiver before this one was also an Onkyo, which I loved. This upgraded version is just a pure improvement over the last. The sound is clean and crisp, with more than enough punch when really cranked up. But even at lower volumes, no details are left out. Only not 5 stars because the built in Wifi receiver seems pretty poor range wise, its in an open air enclosure, and struggles to maintain wireless signal in a room that no other device struggles with at all.

I have not had to use the geek squad, but I am glad they are here if I need them.

Geek squad always has your back! I fortunately havent had to use the service but if need to, I know they will be there!

Geek squad always has your back! I fortunately havent had to use the service but if need to, I know they will be there!

The reciever has a lot of setting to tune thw sound perfect for you liking but lacks on power