Customer Ratings & Reviews

We had a connection issue with our Sonos play 5s playing in surround sound. Geek squad came out to the house to trouble shoot the issue, even sent a 2nd tech over to help the 1st. Unfortunately they could not resolve the issue, but were very nice and helpful on the next steps in the process to get them replaced since we did have the protection plan. We purchased the plan again for our exchanged new Sonos play 5s, because it will be worth it if something happens to the new ones.

It's good to have the protection just in case something happens. I have had issues with other products I bought and Best Buy will replace the items if they can not fix them. If they are no longer in stock, Best Buy will give credit for the amount of purchase. You can't beat that. They are very expensive as compared to other protection plans, but in most cases, I think they are worth it.

I've been using Geek Squad since it was just Best Buy tech service and I had to drive 30/40 minutes away from my home to get my computer's and things fixed. Now that the Geek Squad is included in almost every single Best Buy store... this was the right choice! Especially when purchasing a home audio receiver. You want to make sure that you have no problems in the foreseeable future. So getting this Best Buy Geek Squad warranty was the best fit for me and at the price- it just made sense (so if anything goes wrong I'll just take it to them and they fix it or replace it).

Worth every penny! They fix or replace anything protected and I never worry. I always buy my appliances etc from bestbuy because of this service.

Has wonderful sound movies are like watching in a theater we are very happy with this product and enjoy it very much .Thank you

Bought for record player incase it evwr breaks. Have not needed to use yet. In the past they replace items quickly. Thiugh dont buy for samsung because they dont fix in store. Tou have to ship your phone out and the protection doesnt even cover most things for phones.

Having some concerns was told if i would have any probs in the future with my speakers sounding blown or popped that i can come and get a new product? This is what i was told by 1 employee the other 1 said they would have to send it out for them to look at it and it takes few weeks! Idk but hopefully i dont have to ever experience and issues with my product then again this is why warranty exists and for certain products its a must have like anything audio related in my opinion cus they can easily pop or get blown

Always nice knowing that you have a team on your side to help you at all times!

Why take your chances when you can have a comprehensivewarranty?

The geek squad came at the time I was expecting them. They went over my entire audio/visual equipment and hooked them up, including satellite dish receiver! They do it all. I did not need a new TV after all, but did need a new turntable. They install, repair, suggest anything needed. Their service takes the tension out of tech problems. It is totally worth it. A family member used the protection plan on the computer tower in her home.

I normally purchase for items I plan on getting more than a couple years of use out of but I’m leery about them outsourcing to another company

This is a very High end turntable. Very nice sound

Definitely works like a charm. Bluetooth range is kinda weak tho

Having protection for your equipment is the easiest and best way to go with electronics

I love the peace of mind I now have about my purchase. Investing in high-end sophisticated audio is certainly a thrill, but if and when wear and tear occurs the thrill is over. Happy that I made the decision to cover my Arcam AVR30 receiver for 4 years, just in case!

I install my own stuff (tv, stereo, speakers, etc). I purchase the warranty, cause, umm, I install my own stuff and I have a tendancy to sometimes blow them up. perhaps I should have gotten the warranty for that lg dvd player, purchased last year and won't play blue ray anymore . . .eh, I digress. I should have purchased the Samsung model like I did for my parents, but I digress. the warranty is for the stereo. Sony makes good products, and so far my receiver has not let me down. If you are hard on your stuff or have bad luck with electronics, buy the warranty. if you don't want to and like to live dangerously, don't buy the warranty. (perhaps they should offer warranty to locate toilet paper in the bay area, eh??? Just saying).

Purchase extra protection price excellent and well priced

When I buy a high ticket item I like to buy the insurance protection. You may not need it but if you do, you are really glad you did. Peach of mind is worth a lot. If you can't afford the insurance protection, you probably won't be able to afford to buy the product a second time if something goes wrong. The bonus is that BEST BUY is built on service and they make it easy. They will definitely make you whole every time.

I normally don't buy extended warranties but this seemed fair to extend the warranty on my turntable.

Excellent Picture, Sound and Easy Set Up. What is great about Denon is that if by heat it shuts down to protect itself, just unplugged it for 10 seconds, plug it back in and turn it on and continue the party o movie