Customer Ratings & Reviews

To preface, I've owned Onkyo, Yamaha, and Sony A/V receivers in the past. My most recent A/V receiver before this one was also an Onkyo, which I loved. This upgraded version is just a pure improvement over the last. The sound is clean and crisp, with more than enough punch when really cranked up. But even at lower volumes, no details are left out. Only not 5 stars because the built in Wifi receiver seems pretty poor range wise, its in an open air enclosure, and struggles to maintain wireless signal in a room that no other device struggles with at all.

[Employee of bestbuy] Protect that purchase at all Cost because there’s nothing worse than not having protection when you need it

[Employee of bestbuy] These protection plans really save you! If you ever worry something is going to go wrong with your device, get these and sit back and relax knowing that whatever the issue is, Best Buy will take care of you!

The extra protection beyond the manufacturer's warranty is well worth the cost.

A bit pricey, but covers your high value music product. Have used Geek squad service before for a seamless replacement, so thought on jumping on this for my Sonos product as well. A bit pricey, but considering it is for 4 years, seems worth it. Will come back and update this in case I face any service issues in future.

They has worked very well for the products i have it on

I've purchased perhaps 2 dozen laptops or desktops from Best Buy for my bankruptcy law office. I ALWAYS buy the extended warranty and service is quick and seamless and excellent. It's saved me a few sleepless nights. I tell all my clients who discuss computers to buy at Best Buy so they can get the maximum extended warranty.

Really easy to return items under warranty. However if the price goes up on the item, you need to pay the difference on the new replacement. The difference in the price of the Sony headphones was $40.00. They were the exact same pair of headphones.

Outstanding guys with great attitudes. Unfortunately they dont always have all the answers. But they sure try. I know its frustrating dealing with mad and upset customers all day. But when you have 5,000 wrapped up in your entertainment system alone and also total home protection you would expect the products to work as described. Guess you have to take the good with the bad. Still waiting for my samsung Q60 75" to work properly after the main board and the panel has been replaced. Going on a month now....

This was great because I had an sub woofer with is protection package on it. All i had to do was make and appointment and drop it off at geek squad and everything was taken care of. I was great customer service. Just a head up make sure you also make an appointment to pick your product up, I didn't know that and people who had appointments had priority over me so I was stuck in the store waiting for a bit.

Very good, product. Great upgrade from old receiver.

Had a minor problem with the unit about a month after purchasing it. It was fixed and they even updated the firmware for the unit.

Greek squad is worth the price. Had to use it for my ps5 controller and it was an easy swap for a new one.

Can’t buy anything without making sure you have the proper protection!

Great product, no problems. Pretty easy to set up.

Good to have protection in case anything happens to equipment.

Great Product! Used for a local residential install and loved the easy setup and calibration feature. Powerful wide sound for a budget friendly price!

Purchased the Sony headphones and they are fantastic. I know they only cost $100.00, but I worked for years selling electronics and it's worth $20 to see they continue to work great for the next 4 years. I have not had to use my extended warranty on everything I've ever purchased but it is so much more convenient and pays for itself when you do use it. I definitely recommend extended warranties.

Easy set up stereo, works great and plenty of preset channels.

I’ve always been pleased with Geek Squad. I don’t love that you can’t order a repair or install through a local store, because sometimes you want to request the person who last serviced your system. But in all, I find the service a good value and efficient.