Customer Ratings & Reviews

I only got 2 min one time and 10 the other. As a handicapped it was a lot of trouble.

I have had my little robot helper for some time now and I still love it. I can be cleaning the kitchen or sitting in the computer and my Scarlet will be roaming around doing her thing. The battery life is about a solid 45 minutes. However, I would love if the battery life could be extended longer so that I could keep it running longer since my dogs shed all of the time. The vacuum is smart and it vacuums around items carefully. I am just happy that my floors are hair free without me having to vacuum manually every day. I would like to add that I live on the 2nd floor with bamboo floors and this vacuum makes less noise than a regular vacuum so I am sure my downstairs neighbor appreciates it! I personally do not use the "Juice" option, but I am a big fan of the "Go" & "Waffle" settings.

I have always had my eyes on this vacuum and I finally pulled the trigger. I have two dogs that shed a lot and this helps so much! This cordless vacuum is portable and convenient. The different attachments are also helpful for different situations. It’s very easy to disposable of the hair it sucks up. No tangles, no mess. It’s held up really well.

This thing is a workhorse. Cats have been breaking into my home by way of the doggie door. And they run rampant around the home. Smacking vases to the ground. Pushing object off counters. It’s like they don’t want us in our home. We decided to go all out and take a portion of our weekly Olive Garden budget into buying this beast. Unlimited bread sticks can wait if it means a clean home. Totally recommend this workhorse of a vaccum.

Purchased this for my Shark stick vacuum as I'm tired of my older Dysons breaking (and their warranty call center is slow and not helpful). Also purchased this for my LG OLED TVs as well. I'm not usually big on protection plans, but for certain items that I know can have a tendency to break, it's worth it to have that peace of mind knowing that you can return it for a replacement.

I love Geek Squad’s service and their commitment to solving the issue correctly the first time. I’ve used their services for laptops, vacuums, dryers and more. I have always walked away very happy as a satisfied customer. There have been a couple times when I was lucky enough to not need the service I initially paid for but for the times I did it saved me a lot of money in the long run.

The Shark Matrix robot vacuum does a good job overall—it picks up a surprising amount of dog hair and keeps the main areas looking clean. However, despite the promise of “no spots left behind,” I’ve noticed it consistently misses around the edges of walls, furniture, and tight corners. For almost $400, I expected a more thorough clean, especially compared to a cheaper model I had before that seemed to cover those areas better. It’s not a bad vacuum by any means, but I’m not sure it’s worth the higher price tag.

This has been the best item we have ever owned; it does a great job keeping up with our needs, going on 2 years now with not any problem. Very happy with our purchase of this item, Great Product

Useful for protecting my cleaning robot appliances beyond what the manufacturer warranty covers. I have pets so it is good that it covers accidental damage.

It’s a great vacuum cleaner for my small condo! Honestly the battery lasts a good bit but I do notices sometimes I wish it lasted maybe 5 more mins but overall I love it.

Geek squad is great they may take a little time to get something replaced and it can also be frustrating at times but in the end it’s worth it

I have not had to use this specific one, but I have for others in the past. Best Buy warranties are the best over anyone else

I haven't had to use it yet on this product but have had to on others and they definitely came through for me

Geek Squad Accidental protection coverage has never let me down. It’s always been a service that when I needed it the most I felt so very fortunate to have it. I don’t always fulfill the plan within the term, but when I do I’m glad I had the foresight to purchase it. You really can’t go wrong!

Love this vacum it has great suction, is on the heavy side but if u want a vacum to suck up dirt out of carpet has be kinda heavy to stay down and stay put on carpet to suck up the pet hair and dirt out of your carpets. you get what you paid for. kinda expensive, should have bought during Christmas sale but could not wait, the other attachments work great on recliners couches

Used this warranty to replace our 5 year old vacuum that lost its vacuuming power, well worth it.

Great customer service! We have yet to use the service given that we just got our Dyson. But if needed I’m positive we will be well taken care of.

Works great. Does a great job picking up the dirt from the rug. Awesome purchase

Great purchase!!, good customer service, the person who help me was very helpul

I recently used Geek Squad for , Tineco Floor One S3 and I couldn’t be more pleased with the experience. What I loved: Professional and Knowledgeable Staff: The team was incredibly friendly and explained everything they were doing in simple terms. They answered all my questions and made sure I was comfortable with the process. Efficient Service: My issue was resolved quickly, and they even provided tips to avoid future problems. Convenient Scheduling: Booking an appointment was straightforward, and they showed up on time, which I really appreciated. What could be the quality of service made it worth it. It would be great if there were more flexible appointment times during weekends. Overall, Geek Squad exceeded my expectations. I’d recommend them to anyone needing reliable tech support or repair services..