Customer Ratings & Reviews

Love this TV such a great picture and easy to use . The color is incredible and watch Football is amazing

Friendly and helpful. Answered all my questions and did a perfect install.

They've been helpful whenever I had issues with my TV. Highly recommended.

Geek squad has been a huge help. I sent in my computer to get checked out. They figured out the issue and called me right away. Best Buy had the piece needed, ordered it, got my computer fixed and have had no issues after that.

The best ever. Our old tv was starting to make weird noises and sometimes even have no volume. We called and they immediately helped with getting it replaced or just giving our money. We really liked how things were handled.

Really good stuff to have if you are ever worried about anything happening to

The handled with care took there time in bringing it in followed instructions very well

Purchased this as my Daughter's first tv. She (& me) loves it! Colors are vibrant & 4k! Fast scrolling, not laggy at all, nice & sleek on wall mount. Definitely recommend!

Honestly I don't know what I'd do without a TV, and with this 2-year protection I don't have to worry! It certainly makes me rest easy knowing that if something were to happen to this TV electrically that Best Buy would honor me with a new one!

Highly recommend when purchasing a new tv. Added protection always a bonus!!

My television failed after a year and a half and the protection plan covered everything Great 100% with delivery of the unit to my house. No complaints at all. Great job Best Buy.

Geek squad is pretty good sometimes depending on where you go you might get a goober of a guy helping you but usually theyre good.

I’m a My Best Buy Total / Geek Squad member. On July 23 we called to inform our TV screen cracked and they scheduled a service order for yesterday August 1st. We even told them that the screen cracked during our move, that we had pictures and asked how can they repair the screen? The agent said that if it couldn’t be fixed, they would replace it. Not only I had to contact Best Buy several times because the agent entered a PO BOX as the service address, which they never fixed, I had to text it to the technician who almost cancelled the appointment due to this. After a while, the technician calls me back and says the cracked screen is not covered, told me to contact her manager and never showed up. We are supposed to have protection on all purchases, and you don’t tell a customer the day of the appointment after waiting a week and a half that your repair is not covered. But after chatting with another 3 agents, they said the technician can come to give us an estimate of the cost to repair the screen. I texted and emailed both the technician and her manager to have this done, but they never responded, no one ever came. Today August 2nd the appointment shows a note that they could not complete it because they couldn’t verify the address and needed to reschedule, which is not true as I had called all day to get it fixed and also texted it to the technician who was on her way here when she called again to tell me that the TV was not covered. I spent the entire day on this yesterday and I still have not been able to resolve my issue and still have a cracked TV.

Wish I didn't have to get it but was forced. Because of liability

The agents delivered my TV with great concern and care. My family and I set up the tv in our basement's entertainment area. My entire enjoyed the picture quality and size. I love my purchase!

Very good warranty for the price bestbuy always has the best warranties

The geek squad guarantee both in warrantee and service is some of the best services available for purchase and can’t be happier having capable people make sure my investments are looked after in the long run!

The agents removed my old TV and installed my new free warranty replacement TV on a wall mount no extra charge because we have Total Tech Support. Totally worth it! The guys were super nice and easy to work with.

Picture quality is amazing, gaming with PlayStation is the best off all the tvs on the market, ease of use and setup, the built in center channel speaker sounds pretty good for tv speakers

Geek squad always has the best customer service and skills to help resolve your issue. Wouldn’t know what to do without them.