Customer Ratings & Reviews

The warranty is great. M6 remote broke and tgey sent me a new one

Geek Squad is always good to have if ever needed. I've hadn't had to use this at all. I have for 5 years. It wasn't expensive either.

So glad I had purchasd the plan with our newn55" Hicense tv. Covered the black out screen that happened in the middle of a movie for no reason. Delivery drivers and support both said they are seeing this more and more. Sonin my opinion the cost for Geek Squad protection was well worth it! Did purchase a 5 year plan for new 65".

I used their service once on my computer and they did awesome. They explained fully what was wrong with this and advised me what to do if this happens again. Great people who fixed it.

Great piece of mind for a new TV purchase! We bought this policy to insure that our new TV is covered for 5 years, in case we have any problem wuth it.

I havent used it but it does offer peace of mind knowing im covered.

Some of the best service I have received 10 out of 10 woudl recommend

my tv was 40 days old and the hdmi ports burned out , made a call and got a repair person out the next week

I always purchase the Geek Squad protection plan with my electronic purchases. The price is very reasonable; even if you don't need it, it's well worth the peace of mind. I only had to use it once; all it took was one phone call and my TV was replaced. I'm very pleased with my Geek Squad Protection plan.

Greatest thing I decided to get, I wouldn’t trade it

It's the best protection plan I've bought. They came in and did a same-day repair on my TV and it was up and running. When it started having issues again and eventually died on me, Best Buy set me up with a new model of the same TV! Came the next day and dropped it off along with recycling the old TV for me. Gave me piece of mind and save me a lot of money.

2-Year Standard Geek Squad Protection incase I have software issues.

GREAT PRODUCT BEAUTIFUL PICTURE QUALITY EASY SET UP ADN SUPPORT THE PRICE NOT AT ALL OVER SET LIMITS MATTER OF FACT THESE PRICES OPENED UP MY MONEY FOR INCREASED PURCHASING POWER...

GREAT PRODUCT BEAUTIFUL PICTURE QUALITY EASY SET UP AND SUPPORT THE PRICE NOT AT ALL OVER SET LIMITS MATTER OF FACT THESE PRICES OPENED UP MY MONEY FOR INCREASED PURCHASING POWER...

I purchased the five-year protection plan on our old TV 4 1/2 years ago. With only six months left on the plan, the old TV started losing its connection to the internet and the menus began malfunctioning and didn't respond as intended. After attempting to repair the old TV without success, Geek Squad honored the plan and refunded every dime of the purchase price and also the plan price. How do you beat that? No wonder their Number ONE in customer service and support! Needless to say, I bought a new TV with a new five-years plan.

Geek squad is there when you need them and hopefully we will never have a problem

I keep my Geek Squad Protection plan as an on going safety net for all of my electronic gear. At age 80, I have no interest in doing this kind of stuff on my own. It is really great to know that these guys are on the ball and know what they are doing, I have had to use the "plan" at least four times a year, and have been consistently by the thoughtful staff who have either over the phone, on line, or in the store have walked me through some technical problem AND solved the problem and gotten me back to work. As a "senior", I really appreciate the skill and courtesy of their staff.

Best Buy has excellent customer service regarding their service plan protection. When used, they actually repair the issues or replace when needed.

,,,,That's what they say right ? Well, After spending $3,300 on a brand new Television , I didn't want to spend another $600 on top of that for Insurance. But then I thought about it,,,,,,,,,,,What if this Television had electrical issues,,,,,,,,say,,,,,,1 year and 2 months from now ??? What would I do then ? I mean it would be outta warranty then. All I know is that for spending THAT KIND OF MONEY , I want to make sure that I'm covered way past the manufacturers warranty,,,,,,So I bought the 5 year plan,,,,,,,,,,,,,Also came with a piece of mind for the next 5 years. Don't you end up regretting NOT getting it.

One of the best things I love about Best buy is their protection plan. They are great