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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 528 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers express satisfaction with the Predator Helios Neo 16's performance, graphics, and display quality, frequently praising its smooth high refresh rate screen and excellent value for the price. However, some users note that the battery life could be improved, and the laptop's size and weight may be a concern for portability. The cooling system also receives mixed reviews, with some reporting noticeable fan noise and heat generation during intensive use. While the keyboard is generally well-received, the large and heavy power adapter is a recurring point of criticism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 528 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Performance is excellent

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Acer Predator Helios Neo 16" exceeded my expectations! The performance is excellent, with the Intel i7 and RTX 4060 running everything quickly and smoothly. A good 165Hz screen, and it serves me perfectly for both gaming and day-to-day tasks as a developer. A complete machine!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Gaming Laptop Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful laptop so far. So fast and nice looking. I love the colorful keyboard and the sound it makes when it turns on. I’m glad I bought it.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Worth the weight

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, nice screen. Overall a bit heavy. Biggest complaint, the power supply is absurdly heavy and large.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Ram

    Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is unmatched for the sale price. 4600 nvidia rtx, 16 gb ram upgraded to 40 gb on my rig. Cpu measures 97% in Passmark benchmark software.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Awesome mid tier buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best value and performance for a 4060. Tdp for gpu is best of all i viewed and laptop is nice

    I would recommend this to a friend
  • Pros mentioned:
    Ram

    Rated 5 out of 5 stars

    Fantastic Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to snag this on sale for $1199 so for the price the specs are incredible and the build quality is very nice. I bought it mostly for school work as i do a lot of virtual environments so I upgraded the RAM to 32GB of Corsair Vengeance 4800Mhz. It was a easy $80 dollar upgrade that i purchased off amazon. It has another slot for another SSD which i plan to utilize down the road. I highly recommend this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Love My Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop is a excellent, I had to replace with a new one a week after having it because the charger stopped working for reasons unknown,I usually keep my laptop for years before switching to a new one. But staff was super friendly and understanding in replacing the Predator laptop. It has great battery quality. And excellent graphics nice sound system. Cool feature is the alien sound when u first turn it on.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent Laptop for Design Work “Acer Predator” !

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! It was recommended by my Son Cesar Jr. who worked on Sales for Best Buy Denton Texas, I am using the Predator for Freelance Design Work using a 3D Software, the files are large size, and the performance of the laptop rendering the drawing is just Perfect! Thanks to my Son, Best Buy, and Acer

    I would recommend this to a friend
  • Pros mentioned:
    Ram
    Cons mentioned:
    Weight

    Rated 4 out of 5 stars

    Acer Predator Helios Neo 16 i7 4060 16gb DDR5

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good rig. Ez upgraded RAM and ssd. A little heavy and fans r loud but it runs well.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    HELIOS!!!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is AMAZING. Great performance, great graphics, love it!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my new gaming laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experience has been really good, no massive issues. I did have a couple of minor ones which seem to be fixed now which were: Advanced Optimus/Auto Select (Nvidia): I always had it on Auto Select so it would switch to Nvidia GPU only when I was gaming and use the inbuilt Intel GPU when doing everything else. I found that after a period of time after a few switches on/off, it would cause screen hanging when doing something as simple as scrolling the net. I only run it on the Nvidia GPU only setting now as it's always plugged in to power and have now found that the Acer BIOS update to 1.13 (I think) has fixed it. Along with this I also disabled fast boot as recommended somewhere else. Acer Care Centre Battery Charge Limit: I switched this feature on to extend the battery life over time as 99% of the time I'm plugged into power. I found that on occasions this feature would turn itself off and charge back to 100%. The fix for this was to disable "Power-ofi USB charging" in Acer Quick Access. Other than those it has been perfect, CPU still runs a bit hot with the fans on auto but haven't had a single issue with anything yet, I just manually turn the fans up when I get paranoid. Overall i love my new laptop and I recommend this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review After 10 Months

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been nearly 10 months since I bought this laptop. I did not have any problems so far. Im still getting decent performance in every game, CS2 250-350fps ( with some performance boost tweaks) , Valorant 350-500 fps, RDR2 constant 144. Its my first ever Acer product and Im really grateful that Im using it. Also Im using it with Dell Alienware 240hz monitor, never had any problems with HDMI etc and additionally laptops provide more performance with the external monitors. If you are college student like me and can’t decide whether you want to buy desktop or laptop, I recommend you to buy a monitor with the laptop. By the way the laptop is pretty durable, I bought it at US and returned back to Turkey and during the travel my backpack accidentally fell off from the trunk and thankfully it only got simple damage and did not affect anything. I hope this review helps. Thanks for reading.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Value for Money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is great. I am currently using it in triple boot with Windows 11, Ubuntu 20, and Ubuntu 22, abs I have faced no issue so far in last 2 months. Battery is pretty good. It doesn’t get hot as much. The build quality is a bit bad but that’s what you’ll get for this price so it’s reasonable. A powerful machine. I use it frequently for outdoor environments as it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Laptop!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with my Purchase. Screen looks gorgeous to me, very bright. Laptop runs anything I throw at it. Stays mostly cool. It can run warm if it's sitting on your lap and you are charging it and playing an intensive game but nothing the fans can't handle.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Consistent Use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs great for most games. Even after a year and a half it runs great without issue

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best for its price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a perfect laptop for gaming propose. I wanted a gaming laptop at good price which is when I stumble upon this laptop. Also it has fan for cooling in both sides the cooling is nice for a gaming laptop too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Predator gaming laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a very good quality gaming laptop, the materials with which it is built are of very good quality, it is a very fast laptop and it is at an incredible price for all the top-of-the-range components it comes with.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good Gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's taken a few tweaks to get it running as I wish, but overall, this is proving to be a very solid gaming and utility laptop. I'd recommend it to others interested in a mid-level priced laptop, especially if you enjoy MMORPGs, like Guild Wars 2 or World of Warcraft.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The perfect product for the perfect price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best of all worlds. My basic prerequisites were a top of the line processor and a good screen. Nothing else had this combination for this price point for a 16" screen. The intel i7-13700HX is perfect for my needs, was mainly looking for a higher core/thread count processor. I've seen better QHD screens. This feels more like a FHD. Refresh rate is well, normal for a 165hz. Cooling is excellent. Feels pretty lightweight compared to other laptops. Good array of ports. Speakers are mid, but its fine, they are loud enough. The charger is a brick. Overall pretty stacked for the price point. Good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Exellent Laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerfull machine. i can Play Fortnite on my monitor with high grafics and 240fps. Screen color is awesome. I Paid 1,168 on with taxes.

    I would recommend this to a friend
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