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Customer Ratings & Reviews

Your price for this item is $1,421.99
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The comparable value price is $1,579.99

Customer reviews

Rating 4.6 out of 5 stars with 530 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers express satisfaction with the Predator Helios Neo 16's performance, graphics, and display quality, frequently praising its smooth high refresh rate screen and excellent value for the price. However, some users note that the battery life could be improved, and the laptop's size and weight may be a concern for portability. The cooling system also receives mixed reviews, with some reporting noticeable fan noise and heat generation during intensive use. While the keyboard is generally well-received, the large and heavy power adapter is a recurring point of criticism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 530 reviews
  • Rated 4 out of 5 stars

    About

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for gaming and the fans can get a little loud but everything else is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, reliable, beautiful laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, what a great laptop for the price! Incredibly fast, beautiful keyboard RGB's. I upgraded the RAM and SSD, which was very easy. This really is a great deal. I'd recommend it to anyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Quality, picture and ease of use are great. Lots of great features and add ons.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best Budget laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the price rtx is fully utilized by the cpu and 5hrs battery life youtube, but some times there is a display problem after getting the laptop check the screan for any dead pixed or glitches

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously excellent service. I'm a nerd when it comes to laptops and they still saved me money. The laptop does exactly what I needed

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    preinstalled chaos

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet provider gives me McAfee for free. When the "free" version preinstalled ran out, havoc was unleased. It took two and a half hours on the phone with a tech to clear up the problem. There was some noxious program installed on the laptop prior to delivery that started when the free subscription ran out, but I was told would have been triggered had I done an uninstall on McAfee prior to installing the version provided by my internet provider. Never have I encountered a problem like this with prior laptop purchases. Of course none of them were from Best Buy or an Acer laptop.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although you have to keep it plugged in, the picture quality is absolutely astonishing I used it to play sunhaven and watch vampire diaries and I seen all of uncle John’s pores

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming laptops dont support vr headsets

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs okay. Havent tried any games yet as laptops dont support vr and i had no idea when i bought it. In need of a tower pc now with this unused gaming pc.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best Gaming Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop we bought in Best Buy is user friendly and the best laptop for your gaming needs. My son was happy to have it. Highly recommended for gamers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop workks better than expect. It super fast and refesh rate is aluring to the eyes. Had to update the qpu but other than that it was great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an awesome gaming laptop its pretty cool and really good for those that are looking for playing long hours and for heavy games 1 tb is awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop gamer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this laptop gamer is the best, if you have the opportunity to get it go ahead

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Micro SD Card

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome computer and i've been loving it for editing and multitasking - only issue is that for sd cards, it only has a micro sd card slot and nothing else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a teenage gamer, he loves it, uses it daily. Cooling system comes on as soon as a game is opened to keep the system running well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service at Best Buy Danvers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Nice and easy picking it up from the store. Everything was in working order. I couldn't be happier with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AMAZING

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is amazing. It does everything I need it come school work to gaming with the boys.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this system. I got it on sale and it was amazing value for the money. Surprisingly portable for a powerful laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The graphics are fantastic. I can see the individual strands of grass in games that I used to just see solid green blobs. It also runs a lot faster than my old laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Acer review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this Laptop for a month now and it has worked perfectly for video editing and playing games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far really good for my first gaming laptop. Not disappointed at all with this purchase.

    I would recommend this to a friend