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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 528 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers express satisfaction with the Predator Helios Neo 16's performance, graphics, and display quality, frequently praising its smooth high refresh rate screen and excellent value for the price. However, some users note that the battery life could be improved, and the laptop's size and weight may be a concern for portability. The cooling system also receives mixed reviews, with some reporting noticeable fan noise and heat generation during intensive use. While the keyboard is generally well-received, the large and heavy power adapter is a recurring point of criticism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 528 reviews
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Gets the job done.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real nice, gets the job done for sure for daily activities and gaming purposes, small downside is the battery life which is the obvious(its a gaming pc) but they got features for that so, good in my book lol

    I would recommend this to a friend
  • Pros mentioned:
    Display, Ram
    Cons mentioned:
    Battery life, Fan noise, Heat
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Absolutely a great gaming laptop!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using gaming laptops for my entire life ranging from top and high ends to midrange machines and I believe gaming machines offer cutting-edge technology with a minor difference between brands that offer different prices. This Acer Predator Helios Neo 16 is a perfect gaming laptop. It is a powerful gaming laptop that offers a great balance of performance and features. My thoughts after using it for a few days. It has a sleek and stylish design even though it is a bit heavy. The startup sound is kind of loud and reminds me of Transformers, but I liked it. The Predator logo on the top of the lid stands out. It is made mostly of plastic but feels sturdy and well-built. It has a dedicated button that is used to cycle between different performance modes which is handy. I liked the design of the keyboard. It is a full backlit keyboard with a nice feel and soft clicks and RGB lighting with 4 zones. The trackpad size is good but not the best as some gestures tend not to work properly. It is kind of heavy and generates heat when I use it on my lap, especially when it is in Turbo mode. Also, on Turbo mode, the fans tend to be very loud, and I was able to hear them even with my headphones on. The display is bright and clear, and the colors are crips with a resolution of (2560 x 1600) and a 165Hz refresh rate that supports G-Sync. The gaming on this machine was flawless. No lag or screen tearing except the battery drains greatly. Balanced mode allows more battery life so when I used it for gaming, I had to keep it plugged in for my entire gaming session. Downloading and connectivity seem to be reliable and killer Wi-Fi has the double shot feature to boost connectivity speed in terms of download/upload which is noticeable. It is packed with the latest hardware for a delay or lag–free experience. Intel Core i7 13th gen powers it, 16 Gb RAM DDR5 (upgradable), and GPU RTX 4060. Storage default is 1 TB SSD and comes with one empty slot for an extra storage upgrade. Such a combination of hardware makes the laptop incredibly powerful. It can handle even the most demanding games at high settings. The Acer Sense software is like Aser Crate and Alienware Command Center in which customization can be made. A/O is a handful there is a good selection of ports and connectivity options. 2 - USB Type-C Ports USB 3.2 Gen 2 (up to 10 Gbps) DisplayPort over USB Type-C, Thunderbolt 4 & USB Charging, 1 - USB 3.2 Gen 2 Port, 1 - USB 3.2 Gen 2 Port, 1 - USB 3.2 Gen 1 Port, 1 - HDMI Port 2.1 and 1 - Ethernet port. It is a well-rounded machine with some Cons. The power brick is chunky and significantly big. I could barely put it in my slim backpack. The other thing is that the Thunderbolt port cannot be used to charge the laptop using a USB-C cable by the PD charging station. So, the power brick is the only way to charge it. Besides the battery life draining quickly in Turbo mode and the fan being too loud, neither Windows Hello nor fingerprint can quickly sign in. Overall, it has a pleasing display and great hardware, and its performance is amazing in gaming and productivity. It comes with a nice sleeve.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Get this

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing laptop, blue my expectations, amazing gaming PC and you can use it for high productivity work as well runs clean and smooth

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system, we use it for gaming and it does not disappoint! It has had a few glitches when it’s turned on but nothing major.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good choice!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Acer Predator works smooth & fast....but the battery hour is not much long enough as expected. Overall, it's a good deal!!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Product is ecxelent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this product for gaming and studies. I'm using this is for deep learning and train neural networks using the GPU.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really great gaming laptop with a great price comparing to other laptops, I highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Excellent Graphics!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Fast Laptop from Acer! I do not use it for gaming but wanted a fast laptop with great graphics and that's what I got.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful good it’s been 8 month fast as same as in first month

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Major Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is everything I needed and a major upgrade from my i3 9300. Night and day difference under heavy loads.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Gaming Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this for my son's Santa gift. The keys light up. The clarity and speed is great! He loves it!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the price! Runs all my games and programs seamlessly even while streaming.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Acer laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing I will be using for designing and gaming love love love would definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Quick game computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it is very quick to run games, my son very like it

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance for the price, zero complaints so far at the moment

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Predator

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance and alsoexcellent gaming experience

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good pc

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It plays good in new games althought it has a 4060 it meets my expectations

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Predator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop, good power, but the fan is very loud.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Powerful laptop with better price and specs!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop! Fast and furious! Power specs and a big promotion price!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great components bad software

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great bunch of components, but Acers software likes to bug out and the barrel connector is very lose afte 6 months of use

    I would recommend this to a friend
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