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Customer reviews

Rating 4.6 out of 5 stars with 528 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers express satisfaction with the Predator Helios Neo 16's performance, graphics, and display quality, frequently praising its smooth high refresh rate screen and excellent value for the price. However, some users note that the battery life could be improved, and the laptop's size and weight may be a concern for portability. The cooling system also receives mixed reviews, with some reporting noticeable fan noise and heat generation during intensive use. While the keyboard is generally well-received, the large and heavy power adapter is a recurring point of criticism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 528 reviews
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    it perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful laptop. at least play around, at least work in a 3D editor. Fast normal screen. Of the minuses: RAM 16 is not enough, the battery lasts for 4-4.5 hours of YouTube, the sound is slightly better than average. Periodic crackling noises when listening with headphones, if I understand correctly, this is a problem with Intel drivers, can be solved by restarting the drivers. So far I have only tracked one application causing this bug - an emulator in Android Studio. (i use wires and wireless headphone). The disadvantages are not significant, the graphics subsystem is excellent. There is only one minus to the processor: it is hot, but the performance is excellent. In general, this is such a mobile desktop...;) I am very pleased with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance, Ram

    Rated 5 out of 5 stars

    Great performace.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs fast, great graphics, and custom fan makes it much more convenient. 16 GB of RAM and the 1 TB of memory makes it good for editing and recording videos.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Awesome laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Fast, no lag. Cool features. Light up keyboard, cool color options. Good camera and mic. 4/5 battery moderate lasting battery

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Good machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this laptop overall. My last gaming laptop had a 1050Ti so the 4060 is a huge upgrade. Plays everything I’ve tried well at max resolution and high settings with DLSS, though don’t expect to get 165 Hz framerate on graphically intensive games. But 75-90 FPS or better on Lies of P, Armored Core VI, and Baldur’s Gate 3. Fans can be pretty loud on “Performance” mode but “Balanced” mode is good enough for the stuff I played and the fans are much quieter then. Screen is really nice. Keys have some travel and are tactile and nice to type on. RGB is a little lackluster, same with the trackpad, but it gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Works good…once it actually gets going.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer works great…once it gets going and finally opens the applications. Graphics are great, as to be expected, but it takes a while to load up. Even simply opening the installation files for the games and programs I use, seemed to take forever. But again, once they do load up, it runs smoothly as it should. The battery does not last very long at all, but that’s not a real problem for me since I use it primarily at home and can plug in the power adapter. Overall, was a good buy for the deal I got…but I would probably spend a little more and get something else.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Excellent Gaming Laptop for Mid to High end gamers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hey everyone! I wanted to share my incredible experience with my recent purchase of the Acer gaming laptop. I was hunting for a Mid to high-performance gaming machine, and let me tell you, this one does not disappoint! I got a stealing price when it was $200 off. First and foremost, the raw power of this laptop is mind-blowing. It effortlessly handles all the latest games with remarkable speed and precision. The graphics are incredibly vivid and immersive, taking my gaming experience to a new level. Whether I'm exploring vast open worlds or engaging in intense multiplayer battles, the Acer gaming laptop delivers flawlessly. Highly Recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Gaming laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought the laptop on Black Friday because I needed a second computer for streaming. I actually fell in love with it more than my actual PC. The graphics are very crisp, the battery life is better than I was expecting. The laptop runs very smoothly. I enjoy gaming on it more than the desktop pc I have. I definitely would recommend this laptop if you travel and still want to game.

    I would recommend this to a friend
  • Pros mentioned:
    Display, Performance, Ram

    Rated 5 out of 5 stars

    Great machine and good value.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is great and the machine runs great. Replaced the two 8gb ddr5 sticks with 16 gb sticks and it runs like a dream.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    I named it, BigJuicy for a reason!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, it is working perfectly. Out of the box it had a warning window that the Graphics card couldn't support D3DD12 (i think that is right). Otherwise, it is a monster of a laptop for gaming. All games run top notch. There is a program to run the laptop on normal clocks or you can kick it into Turbo for faster response. The only downside of it, unplugged and running off battery, you get around 3 to 4 hours tops then it needs plugged in to charged.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Truly an amazing laptop!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this computer for 7 months now so I feel comfortable writing a review. I originally purchased this laptop to get me by while I fixed and upgraded my desktop gaming computer, but it has became a gaming computer I can rely on anytime I need it. Amazing speed, graphics and so light for a gaming laptop. I've been pleasantly surprised at what this computer can handle. I would recommend this computer to anyone wanting a portable gaming computer!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop most games old and new work with Nvidia g sync so everything looks great and super smooth. Even old games. Im able to play the most up to date games no issues. I have over 20 games installed. But getting close to max to me is a problem. If i had to make a complaint Id say battery life and space not enough for modern games. However if you have extended hard-drive and you leave the charger your good. Another plus its great for school work. Win win

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Meets Expectations!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is great, so much better than my old MSI laptop that had a 1650 in it. I couldn’t play anything that I wanted on it. But this laptop? It runs anything and everything at respectable to high frame rates. The 4060 paired with the i7-13HX is an absolute powerhouse! I’ve had a couple of issues with connecting an external monitor and driver updates from Acer but other than that, im extremely satisfied. Battery life without charger - a max of 2 hours at most. I wouldn’t recommend it for gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Display, Speed
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good laptop. Excellent display, speed but to short battery life:(

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 3 out of 5 stars

    Heavy, noisy, power house, but

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It isn't bad just not what i was looking for as far as pricing. For example I have a 3060 laptop that I got back in 21. Unfortunately the screen malfunctions so i have to use a monitor but it still plays well and is very vivid pictures @ 144hrz. I thought this 4060 would be enough to be on par with the 3060 and it was. The unfortunate parts were the screen. The screen was not bright at all and when i went to external monitor it was worse. I tried many different methods but to no avail. I also think the power pack and cord is way too massive. The machine seemed to run really hard and loud even when not under heavy loads. Overall this machine is not bad. The test i put ot through will power through any 23 modern AAA game. Its design is slick and well thought out. When a 3rd party walks by and sees it they know its a gaming power house, just by the cord going in and the noise coming out of it. That being said the native screen is not horrible just was wish it had more nits of brightness. If you hook up to external monitor I hope it mirrors the laptop because mine certainly didn't Unfortunately. If you don't play on external monitors, don't mind fan noise, and that extra heavy and thick cord this power house will take you there. If not pass. Cheers

    I would recommend this to a friend
  • Pros mentioned:
    Display, Ram

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Laptop Computer. One of the great things about this computer, is that one can add more memory if needed, and a second hard drive. That comes with the added benefit with speed, display, and expansion. The only thing I don't like is Windows 11, but I'll get used to that in time. That's all that needs to be said!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    wait for a sale! got mine @ best buy for $1100

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    definitely worth the money, it's a powerful machine that's handled every game I've thrown at it

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer. The screen is awesome, it runs games very smoothly, and it doesnt get crazy hot like a lot of others. Some heat is to be expected, but the way the hear is routed out the back makes it much nicer when its on your lap. I use a lap desk a lot. And i love that it comes with neoprene sleeve.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Gaming Laptop

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was a great buy for my wife. She loves this laptop. It is lighting fast and doesn't bog down during gameplay at all. I would recommend this laptop to anyone who wants to have a top tier laptop for gaming.

    I would recommend this to a friend
  • Pros mentioned:
    Display, Performance

    Rated 4 out of 5 stars

    Truly a best buy if bought on sale

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it up and running for a few days and all is well. Set up was painless and the operation is smooth. The whoosh sound at start up is a bit corny, especially if you are working while out. I hear it can be disabled, so that will be my next project. Nice power and great display. Satisfied so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    The best laptop for this price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this product for about a month. There is no problem, the fans work smoothly, there is a very good charge keeping, the games run smoothly, the sound is very good, so everything is good, the only negative I can say is that it is very heavy.

    I would recommend this to a friend
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