Customer Ratings & Reviews

The only downside to this laptop is that you cannot change the refresh rate on the screen, but as someone who always has it plugged in, it is perfect for me. I use it everyday and have had no issues so far, the GPU can run any game no problem and the AI CPU is a very cool and new feature that I am still getting used to. The AI CPU has helped me a lot with online school and helps me get a better understanding of the topics I read. Overall I would definitely recommend this product to you as it is the best "bang for your buck" coming with a 5070ti and a H-275X.

Pretty good laptop, holds up well, I downloaded 7 AAA games at once and it took it like a champ. But if you get it get be careful, I dropped my bag and my laptop was in it and the siding cracked really easily. It is made out of plastic mainly but it’s light.

Really amazing laptop, I love it, display oled, pretty fast processor, GPU really good.

Awesome oled display! Locked refresh rate of 240hz but plays gta 5 and fallout 4 well enough although it jas affected some fallout 4 gameplay, it gets real hot even with a cooling pad after multiple hours of gaming. I also keep having windows error issues where ive had to reinstall twice, Probably wouldnt buy it again.

Light weight, mobile, power, comfortable, beautiful HDR OLED display. For less than two grand, its 100% worth the price. Though you should always bring a charger on you, gaming laptops battery don't last very long.

I bought this laptop, and this configuration is hard to find for under $2,000. The performance is excellent and offers great value for the price. The speakers and build quality are slightly cheaper, but aside from that, everything is superb. Overall, it’s definitely worth every penny for a poor computer Science student like me who is trying to run some simulation. :3

Battery life kinda short and it gets hot but rest is pretty good

I recently purchased a laptop from Best Buy, and I had such a great experience! From the moment I walked in, the staff were very welcoming and approachable. I wasn’t exactly sure which laptop would best fit my needs, but they patiently explained the differences between models, specs, and pricing without making me feel pressured. They really took the time to listen to what I needed the laptop for and gave honest recommendations. The checkout process was smooth and quick, and they even helped me set everything up and answered my questions before I left the store. I truly appreciated how knowledgeable, professional, and friendly everyone was.

Great for monster hunter wilds ultra settings! And ray tracing (Without the HD DLC pack from MHW) it needs to be plugged! I wouldnt use it for a main gamimg pc but its great when i go out of town for the week every other week!!

I need a portable gaming laptop, the price for what you get is phenomenally awesome, thank you ACER! Here are the Pros: 240 OLED not 165 (looks awesome!); Awesome CPU & GPU combo; 32GB RAM at 6400MHz; Slim profile with free sleeve bag; DTX Ultra speakers; Cool software with one touch settings; and the Price at this specs is unbeatable. Now the Cons: Heat- make sure you set the performance or gaming when gaming; 2nd M.2 needs slim heatsink for thermals or put thermal pads to aluminum back; very complicated included software- learning curve needed (just to turn off RGB keyboard, loading predator sound, and BIOS access) and USB-C charging not working- need to use bulky included charger. Overall this is the best laptop at $2K below!

Was looking for gaming laptop and came across this. Wasn’t sure but decided to make the purchase and I don’t regret it :3 Need to see it in person for sure!!

You can’t get a better specs for this prices , is oled, rtx5070 ti with 12gb, 32 gb ram , top Tier processor , the quality of the frame is awesome the only con it’s the sound quality (the worst I ever had ) but the rest of features are the best of you could buy for this price bonus, the laptop comes with a sleeve and really good packaging

Very capable, amazing screen, best value for 5070ti in laptop.

This laptop is very powerful, the previous laptop i used was a ryzen7 and 3050 and after the upgrade i see a huge spike in the performance. I used to get around 200fps while gaming on old laptop and this one gives me 1200fps in the same game.

I bought this laptop to be able to work on the go and also game. It has delivered in both scenarios perfectly. It had some issues with drivers in the beginning but I fixed that fairly easily. Great laptop, would recommend. Even more if you but it with a discount.

It’s a good mark and strong computer. Its good for my job every day.

Excellent Laptop. Enjoy the ability to game in between long hours of college classes. Being a semi-pro gamer, it has far superseded my expectations. I have had a few issues, but none worthy of noting here. After all, I enjoy this beast in and out of class.

Great laptop, only bad thing honestly is the battery life, but overall it's good for work/gaming/school.

I’ve used the Acer Predator Helios Neo 16S daily for the past two weeks, and while it has some impressive features on paper, my experience has been underwhelming in key areas — especially when it comes to performance and software control. ⸻ What I Liked • Sleek, modern design: This is hands down the best part. The Helios Neo 16S looks futuristic, premium, and thin for a gaming laptop. It feels like something from 2025 — in a good way. • Surprisingly good cooling: Thermals are actually well-managed. Under stress, the laptop stays cool without overheating. Acer did a great job with the cooling system here. ⸻ What Let Me Down • Predator Sense is very limited: Compared to ASUS Armoury Crate or Lenovo Vantage, Acer’s Predator Sense feels outdated. There’s no GPU tuning, no manual overclocking, no advanced fan curve settings — nothing to help squeeze more performance out of the machine. • Locked-down GPU: I ran Steal Nomad benchmark multiple times and no matter what I tried (including external apps like MSI Afterburner), I couldn’t unlock better performance. It feels like the GPU (5070 Ti) is locked down by Acer’s firmware or software. • Performance issues: • I experienced small freezes and glitches, especially when closing games or connecting to my Samsung monitor — things like screen flickering and display kick-backs. • What really shocked me: my older Lenovo Legion with a 4060 performed better in RDR2. Smoother gameplay, higher FPS, and just a better experience overall — despite having lower specs on paper. ⸻ Tech Updates I Tried I fully updated the system: BIOS, GPU drivers, Windows, Predator Sense — everything. Still, the performance didn’t improve. It feels like the laptop’s full potential is being held back by Acer’s software limits, and that’s a shame given how good the hardware could be. ⸻ Conclusion The Acer Predator Helios Neo 16S looks great and stays cool, but it feels like a sports car with the engine capped. The limitations in software control, locked-down GPU performance, and weird system bugs really took away from the experience. It promises flagship-level specs, but in actual gaming and benchmarking, it underdelivers. I wanted to love this laptop — and I still think the design and cooling are excellent — but the lack of tuning options and inconsistent performance are deal-breakers for me.

I bought this laptop looking for something that could handle a heavy workload and I haven't been disappointed in the slightest. Video editing machine!!! Just keep it plugged in and there's zero issues to mention :)