Customer Ratings & Reviews

Pablo was great. He is very knowledgeable and took the time to do the job correctly.

Matthew and his assistant were top notch!!! Very knowledgeable and had my new receiver set up to my home entertainment system in no time!! They went above and beyond to assure quality customer service!!!

Best Buy sent me 2 very knowledgeable people to hang and install my 85" TV . The job was done quickly and professionally. My husband and I are Dyi people and very concerned about how others do things but this time we were completely amazed how the team managed the installation. We know who to call for our next project. Thank you Bestbuy

Geek Squad members - Kyle and Aaron - set-up unused speakers for my TV and music listening. They did an excellent job of hook-ups. Audio is now so much better with the addition of these speakers. They also recommended locations for these speakers to provide the best audio. They also changed the remote to turn on/off simultaneously the receiver and the TV. Kyle and Aaron were professional, courteous, and highly knowledgeable. I was very satisfied with their work.

Connected old receiver with new TV. Ran out of time to complete everything

The Techs were able to get all my components identified and working within a matter of minutes. They also explained what they were doing during each step. I was able to write out a nice list as a reminder on how to use the remote controls. A great job indeed!

David did an excellent job setting up and optimizing my new Denon receiver. My only issue was that Best Buy frustrated both of us because we couldn't make a $30 Best Buy coupon work for the new $40 HDMI cable he had to use. This was not David's fault, as he tried admirably to apply it. Crazy to have a promotion that makes you frustrated, detracting from the otherwise stellar installation.

My Service person was very customer service oriented, very knowledgeable about my equipment and the installation process.

Awesome !! The team was totally awesome, professional and were quick. They knew exactly what to do and performed the task with with great enthusiasm.

I had purchased a new set of speakers for my living room and needed them hooked up. I also wanted my TV mounted on a swivel so I could fit the center speaker underneath without it blocking the screen. The guys at geek squad came in and did everything I asked. They ensured that I was satisfied with the work before leaving. I am very happy with the service!

Geek squad was terrific setting up our whole house audio system.

Bought a new TV and the excisting surround sound Onkyo receiver had a thermal error since Covid but worked fine. Nicole & Robert recommended a Denon which they went to Best Buy (less than a mile away) to get, billed remotely and installed. Because of a Comcast problem needing a new cable box in the middle of this, Nicole returned later to ensure the cable box resolved the surround sound issue and answer any questions. So pleased.

The two members of the Geek Squad did an excellent job in removing my old television and setting up my/ new television on my wall. They were friendly, patient, helpful and answered all of my questions. I did have a question after they left. I called them and they returned to answer my question and rectify my problem. Good job!

My Best Buy geek was great. Fixed everything and answered all of my questions.

They were super knowledgeable and taught me a few things about my receiver I never knew. Would use them again for sure.

The agents figured out which wiring was working and which wires were not needed for our sound system, They reset our configuration of our controller and made our entertainment set much easier to use. Excellent work-Very professional.

Installation of two tv's and hook up of stereo system and whole house speaker system went smoothly. Very knowledgeable and patient techs.

Dillian from geek squad did a great job setting up my Sony surround sound system. He connected it to my tv and set it up to work from my tv remote control so when I turned on tv the receiver also came on and also the volume works from the tv remote control. He also took time to explain everything to me and made sure I understood how to work everything before leaving. He also gave me his cell number in case I had any questions.

I have moved and wired my stereo components at least a dozen times. However, at the time of this service my arm was in a cast and I required help in the set-up of them in a new home. The help I received from the Geek Squad was just what the doctor ordered. I was listening to all of my favorite tunes via cassette tape, turntable, and CD in no time.

Aaron Gray and crew were on the top of their game when they installed my 7.2 channel sound system. He was meticulous with his connections and routine installment of my speakers throughout the house and on the patio. When it came to connecting to Alexa, Aaron explained all the connections and helped me connect to Alexa. He explained everything beautifully and left his number in case of any problems. On a basis of 1-10, I give Aaron and his crew an easy 10 (10 being excellent). What an invaluable asset to the Geek Squad.