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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2792 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 2,792 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad intakes 4 Atmos speakers in ceiling, 2 Deftech in wall speakers and setup my new Denon X4700H and Harmany hud. Kip and his crew were professional and did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Clean & efficient techs.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The In-home service was more than excellent-the technicians were very friendly, knowledgeable (as expected) and they were very joyful. My appliances are working perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    TV instillation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation of 65 inch LG OLED TV. Great guys who knew what they were doing all the way, and tried to instill in me the best way to deal with my purchase. I couldn't have done it without them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Installed dishwasher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guy was great and did a great job. Knew what he was doing, came earlier than expected and finished quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Super men were here!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are fantastic. We got our new TV installed and the others shifted down the line. They made sure all TVs were set up properly and operating. They were very nice and genial. A great bunch of guys.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a terrific job. They were done in no time at all and they were very friendly. They explained everything they did and showed me how to manage my new equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Greek Squad - Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greek squad people were great. They setup and programmed the TV with ease and made us aware of the TV features. Also pointed out how the TV does not come with access to Direct-TV Streaming application.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony AVR setup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel was the consummate professional. Set up my Sony AV in no time . Fantastic job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    77" TV, 48" TV, headphones, monitor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The initial installation was GREAT. Phil, with the Geek squad was very efficient and did a great job. However, once we were viewing the TV after a few days, we realized that the TV needed to be raised. So, the Geek Squad came back and raised it. However, when that was done, the headphones that were hooked up must have gotten disconnected. We have called several times to get them reconnected to no avail. Also, the 55" TV was too large for the Bedroom, so it was returned that day. We purchased a new smaller one and it was delivered by truck and still has not been hooked up. We were so pleased with all the initial installations and still waiting to have someone reconnect the head phones and set up the bedroom TV. Please help - we are technically challenged and not able to do these things.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad came through!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Constantine and Luis were great! Very friendly, professional, and got us up and running after several other professionals were stumped. Two thumbs up’

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super Fast Install!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Came and hooked my AV system up quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Geek Squad set up my AV receiver super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were professional and Courteous setting up my AV receiver. When they needed something to get it to work with my TV, the wasted no time doing so.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Bentley

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect set-up. Knowledge, polite, perfect worker was out to do the job. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad Gave Me A short Class.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up / programming assistance after installation by owner.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Absolutely a MONARCH type service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tony was Outstanding in his ability to do the job. He was exemplary in every way. Kudos to him! His performance is more of a MONARCH type service instead of GEEK.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad installation went well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed and rehooked up my equipment. Did A nice job and were very friendly and helpful!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad knows!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously installed a new system, works great. But in a long room it was missing the full effect at the far end. The Geeks reccomended some additional speakers, and installed them. Rebalanced the system. WOW!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    VERY professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very professional and did an excellent job!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Jasmine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jasmine was very helpful and took time with me to better understand how the new receiver operates

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Team as Always!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team were professional, knowledgeable, and thoroughly explained details in usage of the system! Great team - as always!!!!

    I would recommend this to a friend
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