Customer Ratings & Reviews

Not a good start and the ending is still to come! Placed an order in store Sept 12th with a magnolia associated that I had discussed system configurations and product focus in advance. Selected the Marantz Cinema60. Agreed to have Geek Squad in-home install and config support and delivery. First available was Sept 25th. Have received numerous emails and text messages in the subsequent days reminding me of the install prep and confirmation information from me that were all responded to and noted by the install status. Two weeks after the purchase on the install date the drama began. No pre-install call by 9pm to let me know the delivery and install time window. Did get a 5:33pm text saying that a “…service partner from BRG has been assigned to your appointment and will contact in the morning with the arrival window…”. No call received. Did get a text with the installers name target arrival 12:27pm with links to observe his status and location last reported. Subsequent checks showed the new time of 11:29am, great news of course. As I checked again around 11:29 it showed arriving soon. Then new text and arrived at 11:36am saying I need to schedule a service install that is pending my response. Very confusing so using the contact numbers supplied it took no less than 6 call attempts and paths to speak online agent to see what is going on given 15 minutes prior a tech was on the way and now I’m being asked to schedule an appointment. After getting to a live support person they placed me on hold and came back to say that the installer is no longer coming as something came up. They have no other staff to assign and that “I need to reschedule”. I’m not happy given no call and the confusing status communications. When I asked that they come Friday the 26th I was told the first available date is Friday Oct 10th. Not Good at all ! I make a very large electronic purchase that is now riding around in the back of an employees trunk for the remainder of the day(s) until it is now to be delivered 5 weeks after the purchase. The staff said they can’t reschedule me sooner via working me in or rescheduling other appointments as they have done to me. No priority adjustment to address the scheduling and delivery miss they created. No indication of supervisor follow up to check on rescheduling sooner. Net, Net, we have your money for the product (still not delivered) and your original two week out delivery and install date has now been moved to 4 weeks from the purchase date with the notice coming after the “…tech is heading to your home…” notices. I’m exploring alternate options at this point since Best Buy communications are falling a part and product purchased is being held hostage with no assurance that I won’t be rescheduled even further with lost time and money on my part…The Customer…

geek squad set up a short-through projector and adjusted the screen image to exactly fit the screen. They were meticulous and knowledgeable in the craft.

The geek squad was the most absolutely professional and knowledgeable crew I have ever dealt with when it comes to audio-visual.

Excellent, Excellent, Excellent!!!!! Appreciate Robert and Louis! Thank you for sending to our home the best of the best of your employees. These young men were here on time, professional greeting as they entered our home. They were quick with delivery and setup of TV and all parts. They walked me though instructions on how to use TV with remote. And cleaned up any debris from TV and receiver.

The agents finished setting up my receiver. It took the two them over two hours! They did a great job once they got here! It took four failed appts on their part before I got service!

The delivery was delayed but well done. I neglected to get the owners manual and warranty information. The set up was very professional. Thank you

The Agent was very knowledgeable, patient and explained the set up of the receiver properly as well as explained most of the important settings. Really appreciate his help and professionalism.

Geek Squad provided excellent installation advice & knowledge. Ed and Sammy were especially helpful and are a credit to the company. I will continue to use BestBuy for all of my appliance and electronic needs.

The geek squad member was knowledgeable, courteous and well prepared. He communicated all the necessary information to make our use of the sound system, turntable, CD disc player and Sonos easy. It was well appreciated.

Very professional and skilled in setting up a complicated system. Sound system works great. No way could I set up this system with the receiver and the Harmony remote.

The agents were so knowledgeable and personable. They mounted my televisions and connected my devices in a very short amount of time. I will definitely use them and recommend them to others going forward!

Geek Squad installed and rehooked up my equipment. Did A nice job and were very friendly and helpful!

Geek squad was great - the guys were respectful, helpful and they knew what they were doing and got my Receiver set up in a timely manner. Thanks,

The service man Nick. Was very rude. He made us all feel stupid when I asked him to. Try another controller. He says why don’t you try it and I said, but I’m paying you and his reasoning was why do you have to talk to me that way when My family and I are over 70 years old, he treated us with so much disrespect I have never had this bad service before. The job was complete, but after he made sure he made us feel stupid.

My two agents arrived on time, put some shoe covers on before entering, wore masks at my request, were polite, got to work, got it all done pretty quickly and then, THE BEST PART, they sat down with me to show me how to USE the set-up!!! We had to go over it a few times---they made sure I knew how to juggle my three remotes!! They told me, as they were leaving, that it would take a few tries before it was second nature. They were right. Thanks for a really great Geek Squad visit!!!

Jasmine was very helpful and took time with me to better understand how the new receiver operates

Great product we loved it we were very satisfied with the whole experience with the service and the knowledge and the experience that we got from the store was clean and safe and I would recommend this product to anyone.

Perfect set-up. Knowledge, polite, perfect worker was out to do the job. Thank you.

The Guy's were great ! They did an excellent job hooking everything up and an even better job explaining to me how everything work's. If I need the Geek Squad again I would want these two men.

Austin and team did a fantastic job hooking up our Marantz sound system, making sure that cabling was clean and out of the way. He also hooked up the subwoofer, the play station, cable box and turn table. Once hooked up, he maximized the sound of each component and assisted us on the phone with our cable provider when it didn’t work. He took the time to explain everything he went and also showed us how to use all 3 remotes! Austin was friendly, a true audiophile, and an all-around great kid. Thanks, Austin!