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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.5 out of 5 stars with 2792 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers praise the Add-On A/V Receiver/Processor Setup for its overall performance and ease of installation. Many customers appreciate the knowledge and professionalism of the installers, as well as their ability to explain how everything works. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 2,792 reviews
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Matt did great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt did great job in educating me about this system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Speaker improvements to surround sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians reviewed current set up of surround sound system and said the additional speaker was not necessary, this saved me a good amount of hard earned dollars. I appreciate good advice from people we pay and trust.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad set up two new TVs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team set up two TVs, and mounted one of them. Great experience. Very friendly and helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek Squad Representatives ROCK

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were so knowledgeable and personable. They mounted my televisions and connected my devices in a very short amount of time. I will definitely use them and recommend them to others going forward!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver issues fixed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two gentlemen that came out were amazing, kind, and patient with all my questions. They were very knowledgeable!!! Cannot thank them enough!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great technician

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the provided by the technician. He arrived on schedule and was very knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Austin the Audiophile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin and team did a fantastic job hooking up our Marantz sound system, making sure that cabling was clean and out of the way. He also hooked up the subwoofer, the play station, cable box and turn table. Once hooked up, he maximized the sound of each component and assisted us on the phone with our cable provider when it didn’t work. He took the time to explain everything he went and also showed us how to use all 3 remotes! Austin was friendly, a true audiophile, and an all-around great kid. Thanks, Austin!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install my RECEIVER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Knowledgeable call before the visit Friendly Show step by step how to control the unit EXCELLENT SERVICE

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad installed my receiver and woofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Guy's were great ! They did an excellent job hooking everything up and an even better job explaining to me how everything work's. If I need the Geek Squad again I would want these two men.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Set up of new receiver.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed new receiver and set it up with tv and direct tv box. Made sure everything was setup properly. GreT job!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product we loved it we were very satisfied with the whole experience with the service and the knowledge and the experience that we got from the store was clean and safe and I would recommend this product to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gregory Webster knows his stuff. He did a great job with this and our TV.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great TV& sound system setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new 55” TV and sound bar & subwoofer quickly & explained how to access all controls.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Top notch workers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was great. The guys brought my new receiver in, they efficiently and quickly connected to my equipment. They explained how everything works. They were great!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Great experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very polite and professional They did a great job and were very thorough in their work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad representative was outstanding!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agent, Rafael, did an outstanding job in removing my old receiver and installing the new Yamaha. He carefully explained operational details which have proven to be very helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Fix my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was very professional . And they arrived on time very punctual. I very highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hook up done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally got it right after three separate attempts.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad …. Awesome !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and fast…. Great work!!!! Would def use again!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that set up the AC Denon AV receiver we very good and answered a few basic questions. I'm sure I'll have more questions as I begin using the system.

    I would recommend this to a friend
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