Customer Ratings & Reviews

The agents showed up on time as promised and completed all my projects as scheduled. They did an excellent job and explained everything along the way.

Derek and Nathan, the Geek Squad Agents, installed TV and setup up Denon receiver and Bose surround sound system to all work together. They Rock!

Great service from geek squad. Professional and quick.

Sounds great easy to use The sound in the room is full. Also easy to use Bluetooth for music.

Aaron the tech from the Frisco store who did my AVR install killed it. Best install ever. Kept me informed about his schedule. Knew all the answers and little tricks too.

The Geek Squad agent did an excellent job of setting up my new Receiver , so I only need one recover to operate my tv and surround sound system

They came on time, asked questions about the problem and in a very short time had discovered why the problem was happening, explained the cause, and fixed the problem.

Cody came to install an auxiliary antenna for a receiver that I had recently purchased, but with which I was having trouble getting an FM station that I liked. Cody quickly diagnosed the problem, that the original attached antenna with the receiver had not been uncoiled, so as soon as he did that I didn't need the auxiliary antenna. Cody quickly credited me for the auxiliary antenna plus his home visit since the attached antenna should have been uncoiled on the original installation. I really appreciated how quickly he diagnosed the problem and his honesty in telling me the issue.

Very professional. Took their time explaining how everything work. Demonstrated the features of everything I had bought

In these restrictive times of COVID, BestBuy has made it easy to upgrade and install my sonos and home theater. They provide great advice in selecting and installing equipment

This receiver is wonderful. Easy to use. This is the second one of this brand we have purchased.

I would have given a lower rating but the Geek Squad techs were very nice and professional. That said, I usually fix these things myself but after days of trying to get my Denon AVR to talk to my new Samsung TV I gave up and called them. I was disappointed (but vindicated) when they did pretty much what I did and couldn’t get it to work. The final suggestion from the tech was to switch from HDMI to an optical audio cable. She didn’t have one in the truck (odd when you know you’re resolving an issue like this) so they left with just the suggestion that I try that. I went out and bought the cable and….it still didn’t work but the squad was long gone and I still don’t have my surround sound working. It would be nice if they had a Tier 2 or 3 level of service that could augment the skills of the techs. I thought I did this review once and said I would like a call but never heard from the Geek Squad again.

Geek Squad got it done and done quickly. Terrific Team.

The agents did a quick and great job of installing both TVs. They also did a nice job of explaining how the remotes worked.

Very Good service. All Geek squad reps are very knowledgeable and pleasant

THE INSTALLATION CREW WAS VERY KNOWLEDGABLE, SAFE, AND PERFORMED THEIR TASKS WITH EFFICIENCY, WHILE TAKING PRECAUTIONS IN MY HOME SPACE. WILL DEFINITELY RECOMMEND

Great service. Geeks were very professional. Properly coveredup due to coronavirsus. Answered any questions that I presented to them while in my home.

The agent connected my surround sound system and explained how the system worked. He did an excellent job and was very knowledgeable about the products.

The guys who did our stalling were very knowledgeable, timely and did a wonderful job!

The excellent job they where professional and friendly and also very knowledge about what they were doing.