Customer Ratings & Reviews

After four different crews who came out to set up our fridge, luis and manuel were the ones who looked at our small space and figured out how to do the job. They were polite, quick and above all else, very smart about hoe to get the job done.

The delivery guy was fantastic. He hauled every inside and installed my refrigerator. Gave us some important information about the refrigerator. Like discard the ice after 4 dispensing.

Great service! The guys were super nice, wore all the appropriate PPE and were in and out in just a few minutes! Thanks!

They put the new washer in the laundry room, and took away the old one with no issues. What else can be said? Even up and down a flight of stairs. A team of 3 staff members were on hand to do the job, and they arrived earlier than I had been told was likely, but still within the time frame provided. I'm certainly not in a position to throw away the old unit myself, and they recycle it, so it's worth it.

The Add-On Appliance Haul-Away made getting rid of my old appliance super easy. It saved me the hassle of figuring out disposal myself. The team showed up on time and took care of everything quickly. That said, the service was just okay—efficient but not especially friendly or detailed in communication. Still, it got the job done, and I’d use it again for the convenience alone.

great job, quick and efficient, really knew their stuff

The two men who hauled our stuff away were great. Professional and made sure they didn’t damage anything. Thank you for caring about my house.

Fast and efficient. They came and hauled it away right after the new one was installed.

Great service. Will highly recommend and use next time.

This app and online features had made my life so much easier. When washing and drying clothes that has all kind Of features that I really enjoy , being on the second floor this is helped a lot.

Haul-away of our broken television was offered at no charge with the in-store pickup of our new TV. GeekSquad phoned and texted with pending arrival and arrived within at our home within 24 hours of our order, masked and gloved during Coronavirus quarantine. Removed our broken set from the porch without even knocking at our door; absolutely contactless service. Thanks so much!

The guy's were very professional.Had no problems removing old appliances.

Came first thing in the morning and my wife greeted them; they were in and out without hearing any noise. Our house isn’t massive so I either I was exhausted or they were just as professional and I would expect from bestbuy overall. 18 years using bestbuy services. No one‘s perfect, but I’m clearly happy.

Appliance Haul away worked great. No hassle getting rid of old appliance!!

We redid our whole theatre room and the geek squad did a great job.

They hauled away our old microwave very quickly & did a great job. Because our new microwave had already been delivered & my husband & I were unable to carry it up the stairs, the haul away guy was kind enough to carry the new one into the kitchen.

Quick and efficient. Nothing else to say about the haul away.

They did not haul my old refeidge away ....they set it outside so i got a full refund...thats whats up...very satisfied..

Good experience. polite and worked at what I needed to get done.

It wasn't easy removing my old fridge, doors had to be removed from the unit, and dolly yoga had to be performed, but the Best Buy guys got the job done without a problem. They were friendly and professional during the entire time they were here.