Customer Ratings & Reviews

The geek squad member was informative and answered all of my questions and concerns, showing me how my sonos sound bar worked along with my sub-woofer, very satisfied with my service.

The first time a tech came to repair the sound bar, it worked while they were here, but the next morning it was no longer working. I scheduled another tech to come out. He was excellent! It has been working just great since then. I think the young man's name was Keith or Keven? African American with a beard. He was professional, polite, friendly (which we appreciate!), and explained what he was doing. He deserves a raise!

Great Job! Glad to have them available to help with big purchase set-ups! What a great asset for customers!

The young man that help my wife and I set up and learn to use the Sonos system was knowledgeable and professional. He stayed until we were confident how to use and adjust sound settings, apps and the Alexa application. I was very impressed.

The technician from the Geek Squad help us again for the third time to make out tv and sound bar work properly. He moved the sound bar in a way it would allow the eye of the tv work properly. Still at least once or twice a day the tv and sound bar turn off by themselves. We’ve spent a lot of money at your store , this is ridiculous that this issue can’t be resolved. Everything was working fine before we bought the new sound bar. We have an LG tv working perfectly with a Bose sound bar. Bought the new sound bar and all these turning off by itself continues. Any suggestions will be appreciated

The Geek Squad service connected my Bose soundbar in matter of a few minutes. Once connected, sounds great!!! Easy to connect to cable and tv.

The young man did an excellent job of installing the sound bar, it works great in my new 85 inch tv that I also bought from Best Buy and had it set up by the geek squad also.

The Geek Squad member Adam West with Texas Home Pros was professional and set the sound bar efficiently.He called to set up a time that was convenient for our schedule.Adam also helped explain how to use the sound bar changing the remotes to help us work the units .

The geek squad agent was well worst with the product. Installed sound bar quickly and appropriately. Made it work with the T V and explained the functions of remote control.

The technician that came was fantastic! He knew what he was doing! He was very efficient professional and polite. Now I am enjoying the whole set up! It sounds awesome!!

Professional crew and installation! These guys really came through and our entertainment center is like a movie theater!

Very very knowledgeable, went the extra distance to get my installation, they were very through...My husband and I are very pleased....Thanks to Alex and Greg....to the tune of having to go bk to the store to get new tv's power cord and remote...

The one individual that was sent to attach the TV to the wall was very nice and efficient but the 65 inch TV required two individuals not one to place on the wall. I am 80 years old and i had to help him pick the TV up so he could hook the TV to the wall unit. Fortunately i was able to help but this was a ridiculous situation as i had to pay almost $300 for this service. It was not the service mans fault as he was experienced and very efficient and i felt sorry for him as he tried his best given the situation. I am totally satisfied with final hook up and connections.

The Geek service was terrific. He did the hook up of my Samsung sound bar and explained both the function of the unit and the differences between my former Sony unit and the Samsung unit. He was pleasant and clear in his explanation and really helpful in answering our questions. I love the service available from Best Buy. It makes both the puchase and installation a positive experience!

I returned it , but geek squad was readily available. I’m impressed ! It was not necessary for the good sound bcz the TV was high quality .

The agent could not figure out why my Tv and sound bar were losing connection. She turned on Bluetooth and connected that way, its working but doesn't fix what's wrong.

Kevin from the Geek Squad came to install and set up our Sonus Soundbar. He’s the best! He’s personable, knowledgeable, and a total asset to your company. I bought a much cheaper Soundbar and he came to install that. He explained that I couldn’t add other speakers to the inexpensive Soundbar. We were thankful for his knowledge and we purchased the best Soundbar & speakers he suggested. He came back and fixed everything for us. We can and will be adding to this Sonus system to complete a total surround sound with excellent equipment.

The sound bar was installed without any problems and works well. The installer was punctual and professional. Very helpful too

Very pleased with the sound quality for my size room. Installation was quick and efficient. Thanks.

the guy who came to set it up seemed to know what he was doing. it lasted 6 days before it didnt work and when I tried to get the person back out nearly immpossible. It has only been 6 days. I had to talk to 8 different people before one would set up another appt to fix what was done 6 days ago. Not happy with the custmmer service or attempting to get this taken care of. I think I am done buying too stressful