Customer Ratings & Reviews
- SKU:
- 1083642
Customer reviews
Rating 4.5 out of 5 stars with 444 reviews
(444 customer reviews)to a friend
Customers are saying
Customers praise the Add-On Custom Wire Run and/or Termination service, highlighting its neat and professional work, leading to excellent overall performance. Customers appreciate the excellent cable management. Some customers mentioned the installation speed and the resulting Dolby Atmos performance and overall functionality.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
WAS NOT DONE!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WAS NOT DONE!!! WAS NOT DONE!!!WAS NOT DONE!!!WAS NOT DONE!!!WAS NOT DONE!!!WAS NOT DONE!!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made a $15,000 Whole House Audio purchase and couldn't get anyone to return my call. Tried to call the store directly and you can't get to the store. I was transferred 6 times and never did get to the store. My call ended up being no help at all. If you have an opportunity to purchase elsewhere, I highly recommend you doing to. Geek Squad was helpful, but couldn't get the job done.
I would recommend this to a friendRated 2 out of 5 stars
About install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You should not use them for anything. I could have done a better job in install than them.
No, I would not recommend this to a friendRated 1 out of 5 stars
TERRIBLE service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had an error report on the new washer and I called and they were suppose to be out that day NO SHOW, called nexted day and rescheduled NO SHOW AGAIN 3rd time they finally came out and the guys said that all they do is deliver so STILL was not taken care of! My husband pulled out the washer to find the water was never connected!!
No, I would not recommend this to a friendRated 1 out of 5 stars
Worse experience ever for a third party
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The electric portion of the install was a huge ordeal. Took 6 weeks and 4 different electricians to complete. Alot of time off from work to accommodate and no success. Some rudeness from 1 electrician 2 no call no show. And then finally Scott Wiener made it happen in less than 30 minutes and was extremely friendly.
I would recommend this to a friendRated 2 out of 5 stars
Did not complete installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Work was not completed No equipment instructions were given
No, I would not recommend this to a friendRated 2 out of 5 stars
still not complete
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still haven't completed, still missing wire for TV and other items.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
They did not install the TV antenna as instructed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did not install the item that I requested the antenna for my mom‘s house they were afraid to get into the attic
I would recommend this to a friendRated 1 out of 5 stars
I am still waiting for my service to be completed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.John was supposed to set up another service call to come straighten out this last thing because it never did work the way we wanted it to and I ended up not having what I wanted originally I’m still waiting and I’m not sure what I got this $499 bill for him because I can’t figure it out
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for reaching out to tell us more about your experience. It should be a simple and clear process to get a service completed, and we’re disheartened it hasn’t been going as smoothly as we would like. At this point, we would recommend connecting with an Agent at (800) GEEK-SQUAD or (800) 433-5778 for further support in this matter.
Rated 1 out of 5 stars
Service install unprofessional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Senior installer complained about having to go into access area in garage to run cables. Told me he was thinking about not doing it at all. Disappointing experience
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered to haul away the old item and they did not do. I called many times to fix the problem but customer service is very bad no help so far. The worst company customer service ever.
No, I would not recommend this to a friendRated 1 out of 5 stars
$5000 Geek Squad order still not installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.$5000 Geek Squad order still not installed. The geek squad came out in March, ordered over $5000 of equipment, returned in May to install, decided it would not meet our needs, and it still has not been returned or refunded.
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Vick. Thank you for taking time to reach out to us about this. I'm so sorry to hear you've been waiting so long for a resolution. We definitely can look into this for you. To get started, you can either reach out to your local Best Buy store or call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t show up and after calling, transferred multiple times.. hung up.. told they will call back. Finally we were told somebody did not SAVE the order so we will have to get to the end of line !!
No, I would not recommend this to a friendRated 1 out of 5 stars
Waited 3 weeks and still nothing done
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Made prompt payment and got the appointment after 3 weeks. Still nothing has been installed. The sales person nathan is avoiding calls and there is no update status. Very unprofessional and not happy with the service
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We're sorry about that extended wait. Please call us at (800) GEEKSQUAD or (800) 433-5778 so we can work on getting that scheduled for you.
Rated 1 out of 5 stars
No skill techs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician didn’t know how to fix it, each time that they schedule a tech , they come and say that they will report the manager and leaves
No, I would not recommend this to a friendRated 1 out of 5 stars
Better get it in writing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Title is correct. It was an add on in a classic bait and switch. Telling me i now needed another paid visit to do what the sales rep told me was ‘absolutely no problem “
No, I would not recommend this to a friendRated 1 out of 5 stars
Really bad situation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Showed up after an initial estimate from someone coming to the house and wasting our time. When the installers showed up they said the job was too difficult, and left.
No, I would not recommend this to a friendRated 1 out of 5 stars
In a hurry
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the technician forgot to crimp my coax connector on both ends running between my Denon receiver and my Klipsch sub so now any time I move either, the coax pulls out of the connector.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for reaching out to us concerning the issues you are having with this installation. We never hope to see our customers having troubles with their purchases and would be happy to look into this for you. Please feel free to contact our Geek Squad at (800) 433-5778.
Rated 1 out of 5 stars
Given wrong info
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t the right part needed for install. Had to talk to Moussa for ordering correct part.
I would recommend this to a friendRated 1 out of 5 stars
Geeks sales person contracted geeks to do a job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I contracted for antenna repair services and geeks don’t do that service. So they wasted my time in the effort to take my money
I would recommend this to a friend