Customer Ratings & Reviews
- SKU:
- 1083642
Customer reviews
Rating 4.5 out of 5 stars with 444 reviews
(444 customer reviews)to a friend
Customers are saying
Customers praise the Add-On Custom Wire Run and/or Termination service, highlighting its neat and professional work, leading to excellent overall performance. Customers appreciate the excellent cable management. Some customers mentioned the installation speed and the resulting Dolby Atmos performance and overall functionality.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
do not use this service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Basically I purchased the most expensive digital antenna & then paid additional $200 for the geek squad to mount it 6 feet off the ground. I get no reception!!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate the time you took out of your day to provide us with feedback. It’s very frustrating when technology isn’t meeting our needs. We want your antenna to be up and working how you would expect it to be, please call us to have an Agent assist you. You can contact us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geeks’
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didn’t show up. How do you send email and text confirmations and not show up to the customer?
No, I would not recommend this to a friendRated 1 out of 5 stars
This service was cancelled.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This service was cancelled and therefore there is no reason for a review. I would have thought you were aware of that.
No, I would not recommend this to a friendRated 1 out of 5 stars
Customer Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The technician did not complete the work and expressed he was too busy ad had to go other place.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Custion Wire
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed. Overcharged for services I did not need and have not been reimbursed for work that was not done.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for a taking a moment to share your thoughts. It's never nice to come away from a service not feeling like you got value for your dollars. We apologize for this having been the case for you. For further assistance with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Custom Run Wire
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent broke the HDMI cord and still waiting for a repair.
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor customer follow-up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have never completed job after more than 7 months!
No, I would not recommend this to a friendRated 1 out of 5 stars
Could have been better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have like the wires to be more cleaner, I am paying someone to clean up the wires..thus I am paying double
No, I would not recommend this to a friendRated 1 out of 5 stars
No installers available to install!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Canceled due to no installers available to install in my area !
No, I would not recommend this to a friendRated 1 out of 5 stars
Job is not done also not getting showtime app
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Job is not done not getting showtime app no speaker brackets
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It's always frustrating when an appointment does not go as expected and communication falls through. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
I would give zero stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They NEVER showed up to do this! Geek squad sucks!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you taking the time to share this with us. We know that it can take some rearranging to your schedule to be home for the full appointment window, so we appreciate that you made that time-frame work. However, it hurts to hear that no one showed up for your installation. That is not the experience we meant to provide when you decided to make your appointment with us, so we are sorry that this occurred. We hope you can give us the chance to make this right, and give us a call at (800) GEEK-SQUAD or (800) 433-5778 so we can reschedule the service.
Rated 1 out of 5 stars
Wiring
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed with the results of this wiring.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Duane – I’m sorry to hear that your service didn’t give you the results you were hoping for. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to go over the details of what isn’t working for you. We’ll see if we have any options to make it right.
- Pros mentioned:Cable management, Overall performance
Rated 5 out of 5 stars
Follow up install
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did second install to run a longer cable from my cable tv box thru the wall to my tv and to also install my sound bar. They were very professional and knowledgeable they knew actually what was needed to complete the job. Also very satisfied with the first install of my tv. The second install of my cable wire and sound bar was quick it only took about 30 min. Now my wall is wire free and the TV set up looks great!!! They even disgarded the boxes for me.
I would recommend this to a friend - Pros mentioned:Cable management, Overall performance
Rated 5 out of 5 stars
Best Buy Total Tech set up my new TV perfectly!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys from Best Buy did a superb job of installing the power and HDMI runs through my wall! Everything worked out very well. They even spent the time to set up my receiver and cable box better. No more cables showing!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad wired our speakers
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad ran wires through our attic so our new TV & receiver would work with our old - but very good - speakers. They did a good job. They had to come back, but did so quickly to fix our sound system. They were professional, knowledgeable and polite.
I would recommend this to a friend - Pros mentioned:Cable management
Rated 5 out of 5 stars
Geek Squad got subwoofer working correctly.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents ran a coax cable from rear of home theater room through the false ceiling to front of room for subwoofer hook up. Replacing 4 wire speaker cable to correctly hook up subwoofer. Replaced all ceiling tiles and cleaned up. Now subwoofer works correctly.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Geek Squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys did a fantastic job, and were very creative to ensure the installation was done the way I imagined it. I would highly recommend the geek squad, they know exactly what they're doing.!
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Everting come on with one button.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They did a great job setting up the receiver. They even set it up to come on when you turn it on the TV. Thanks.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very knowledgeable installer who was careful with my equipment and very responsive to the nuances of the job.
I would recommend this to a friend Rated 5 out of 5 stars
TV mounted to wall, 1 laptop n 8iPads/8 cases!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy refunded our installation fees due to wrong installed from the very first time! I reported it and before they arrived to see what's wrong the second time, our tech team found and fixed the problem! So I called and reported it, Right after, I saw the refund on my email $249.99, but when I got there, it was $250.00 cash in an envelope handed to me! I used those $$$ to buy 8 cases n stands for the iPads! Our projects worth over $6,300 plus! Thanks a lot! Losa!
I would recommend this to a friend