Customer Ratings & Reviews

Geek squad installed all the devices and then explained everything. It's always a great experience

The Geek Squad came in and ran wiring from my audio system to my speakers and concealed them. I prefer hard wiring vs wireless. Very pleased with the results.

Team did their job quickly and efficiently. No muss, no fuss.

Chris and Brice did a great job preparing for my smart tv install. My new construction had Ethernet (cat6) running to each room, but the lines were not terminated (ie did not have their plastic plug end or ports). They patiently identified which of the several wires ran to the room where the TV was to be installed! They next ensured the wires between modem and WiFi and switch (multiple ports) was in proper order.

James installed antenna and checked out T V to make sure everything was working great Job.

Eric is a very knowledgable technician. Not only did he and assistant Gerald complete the wire run through my ceiling and down a wall efficiently, he streamlined the connection by removing earlier unnecessary wiring. Moreover, he quickly fixed my second turntable that previous technicians could not do in two visits. Thank you so much for sending Eric to fix my home theater. Please send him for all my future technical needs.

I needed a Ring bell/camera installed as well as some cable work to improve my modem speed, and they were amazing. Evan came out, assessed the problem, organized the team, and came back to do the work on time and quickly! The BEST customer service. He trained me on how to use the Ring app, how to change the battery, etc. and set me up confidently to get the most out of the purchase. My modem is super fast now, and I know I can call with any questions. LOVE the Geek Squad!

Anthony and Stephanie of the Geek Squad die a great job mounting the TV's & sound bar.

Worked as expected. Necessary purchase to make the set up complete.

The two Geek Squad techs did an awesome job installing wi-fi in the garage.

They called on their way and raised some concerns with the service. They didn’t want me to be disappointed if they couldn’t do the work. I had been having the same concerns the last two days but the call gave me a chance to check a few things Before they got here. They arrived, were polite, knowledgeable, and took the established safety precautions seriously. They were able to hook into our old home speaker system and delivered the service beyond our expectations. Even in the extreme heat outside and in our attic.

The agents installed my wire termination runs and done a good job

The Geek Squad quickly installed the wiring in the attic to for the in back speakers and the antenna quickly and professionally.

Geek Squad was fabulous. Knew their stuff and very friendly. Worked WELL together. Great teammates !!

The wire running that was done with my theater system is awesome!!! It looks extremely great and professional and I’m ecstatic!

Found routes for the cables that provided the best utility and appearance. Cleaned up after themselves such that you wouldn’t know they had been there.

The agents were able to mount my satellite speakers and conceal the wires behind the wall to my specifications.

Excellent work by my Best Buy Home Theater tech!!!

Very knowledgeable and did good work in a timely manner

Movies worked great thanks. Your return policy is terrible though. Had a 4k Dolby atmos sound system installed and bought the $400 harmony remote. A 15’ subwoofer cable was sold to me as part of the equipment needed. Turned out I didn’t need the cable and tried to return it. It wasn’t opened but the store associate refused to accept my return because it was outside the 60 day limit. I pointed out that about 40 of those days were due to Best Buy rescheduling my install. The store manager finally accepted my return. I’ve been a long time Best Buy customer but I can honestly say I hope a competitor comes along to shake things up for you guys.