Customer Ratings & Reviews

I have a laundry closet so this add on really helps if you have minimal space available.

Technician was on time and did a good job. The dryer vents well.

Needed side vent for LG electric dryer. There was no need to take apart appliance.

It makes it great to be able to put the dryer all the way back against the wall.

My rate is solely based on the team who installed it. The were great and professional. I wish every installers had such knowledge and attention to the details.

Very good. Appliances are good quality. I am very happy with them

Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good

The installers came to change the dryer venting only. However, we needed to extend the drain hose and installed new water lines because the washer/dryer were move to a new location. The 2-person crew was very responsive to our extra requirements and left us with fully functioning appliances.

the Geek Squad did an excellent job installing the Samsung washer/dryer. Our laundry room is by the bedrooms on the 2nd floor so it wasn't as easy as some installs.

Installation was fast and professional. My dryer is great.

It’s been 10 months and I still haven’t gotten the right part or team! Each technician arrived, looks at the job and offers an excuse as to why they can’t do the job! Extremely frustrating! Best Buy told me to buy the part on Amazon, gave me the part number and when I presented it to the installer they said “ this is the wrong part. I must point out that this particular job is in Florida. I never had issue with the NJ team

The guys did a great job, gave me a call to let me know they were on the way. Installation was very fast made sure I was completely satisfied before leaving.

The product and service was outstanding by Best Buy. I purchased a stack able LG washer /Dryer had a problem with installation and service came back a few times to make sure it was done properly. Great People!

This service was not needed and not preformed on site and after three phone calls of great length and aggravation, After 3 weeks later...I am still waiting for a refund on the service and parts not needed. This is a horrible process and disgraceful service and I'll not ever use them again or refer them to anyone who asks.

The team that finally installed our machines did a terrific job. Not so much with the effort by Best Buy to get them here with the proper parts, very poor.

The technicians who set up our televisions were first rate. Polite, professional, courteous and helpful.

Excellent customer service. Best Buy is our first choice.

They we’re knowledgeable and went above and beyond

Sold us this side vent for new dryer and did not deliver or install it with a new washer and Dryer. Really disappointed by this. I have to order the kit and have someone install it. An added expense plus a long time getting it resolved. Bad business from BBY. WE thought for over a month that it would be resolved and installed.

This item should have been ordered and delivered with the dryer. We told the sales rep several times we needed a side venting system. The Greek Squad could not install this. We had to use our own appliance tech. The side vent had to be a Samsung product, specially ordered. It took a month from purchase to have the dryer installed correctly. Thanks to a supervisor - we got the correct Samsung side-venting system for the same price as the generic rear vent.