Main Content

Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 103 reviews

Rating Filter

Rating by feature

  • Service

    Rating 3.5 out of 5 stars

  • Professionalism

    Rating 3.7 out of 5 stars

  • Expertise

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

68%would recommend to a friend

Customers are saying

Customers praise the Add-On Dryer Side Vent Install for its exceptional installation quality, with users reporting that the machine is exceeding expectations. The venting performance receives positive feedback, with customers noting the fantastic job done. Additionally, users appreciate the space efficiency of the product, finding it perfect for limited spaces.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 103 reviews
  • Rated 5 out of 5 stars

    Review of Washer & Dryer Installation

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Yet Installations did a superb job installing my new LG Washer and Dryer set. I very much appreciate the fine service and help provided by Nate Z and Brandon S.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Excellent installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed side vent for LG electric dryer. There was no need to take apart appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Venting performance

    Rated 5 out of 5 stars

    The job was done quickly

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was on time and did a good job. The dryer vents well.

    I would recommend this to a friend
  • Pros mentioned:
    Space efficiency

    Rated 5 out of 5 stars

    No Flex vs. Sting

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It makes it great to be able to put the dryer all the way back against the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Very good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good. Appliances are good quality. I am very happy with them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great team

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My rate is solely based on the team who installed it. The were great and professional. I wish every installers had such knowledge and attention to the details.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super responsive to our unique requests.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers came to change the dryer venting only. However, we needed to extend the drain hose and installed new water lines because the washer/dryer were move to a new location. The 2-person crew was very responsive to our extra requirements and left us with fully functioning appliances.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good Good

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Florida Best Buy Total Tech support SUCKS

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been 10 months and I still haven’t gotten the right part or team! Each technician arrived, looks at the job and offers an excuse as to why they can’t do the job! Extremely frustrating! Best Buy told me to buy the part on Amazon, gave me the part number and when I presented it to the installer they said “ this is the wrong part. I must point out that this particular job is in Florida. I never had issue with the NJ team

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    washer/dryer install

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek Squad did an excellent job installing the Samsung washer/dryer. Our laundry room is by the bedrooms on the 2nd floor so it wasn't as easy as some installs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer/Dryer installation

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job, gave me a call to let me know they were on the way. Installation was very fast made sure I was completely satisfied before leaving.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Stackable washer/dryer Great Item and Service!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product and service was outstanding by Best Buy. I purchased a stack able LG washer /Dryer had a problem with installation and service came back a few times to make sure it was done properly. Great People!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE dryer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was fast and professional. My dryer is great.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    TOP TEN WORSE EXPERIENCES

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This service was not needed and not preformed on site and after three phone calls of great length and aggravation, After 3 weeks later...I am still waiting for a refund on the service and parts not needed. This is a horrible process and disgraceful service and I'll not ever use them again or refer them to anyone who asks.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that finally installed our machines did a terrific job. Not so much with the effort by Best Buy to get them here with the proper parts, very poor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians who set up our televisions were first rate. Polite, professional, courteous and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service. Best Buy is our first choice.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Listen to your customers

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item should have been ordered and delivered with the dryer. We told the sales rep several times we needed a side venting system. The Greek Squad could not install this. We had to use our own appliance tech. The side vent had to be a Samsung product, specially ordered. It took a month from purchase to have the dryer installed correctly. Thanks to a supervisor - we got the correct Samsung side-venting system for the same price as the generic rear vent.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth doing. Got a refund from Best Buy

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers did not have a cosmic clue how to install this side venting kit. Lucky for me I bought enough elbows and extensions to circumvent the whole issue. It wasn't the installers fault but the actual internal design of the dryer that I bought. Even the OEM didn't have a proper install manual or the proper venting parts for the side vent install. It would have cut the vent hardware in half if it was able to be properly added to the dryer. I had bought the plate that fits over the side vent exhaust hole originally for the back exhaust retrofit.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.

  • Rated 1 out of 5 stars

    Install

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not true. They did not order the parts to complete the install and told me I had to order them and pay for the extra parts. I am still waiting. They cancelled todays install again. July 17. 2nd time they cancelled. On the day before the installation was to take place. 1st washer and dryer was damaged also. This they left for us to use

    No, I would not recommend this to a friend
Sponsored