Customer Ratings & Reviews

The people I have dealt with on the geek squad have all been very professional. The issue is with how long it takes to actually get an appointment. I purchased the total tech on 12/14. I had to wait until 12/22 for an appointment. I was told I need a new printer. I went on 12/22 to purchase a printer. I had another appt set for 1/4. There was a mixup because I did have it confirmed by phone and then the day of the appointment, I hadn't had a confirmation call and got online and the phone and there was no appt. Now, that appointment is 1//14. So, when I do get my printer installed an entire month will have elapsed. The response time is not good.

Matt from Geek Squad did a great job in installing my new wireless HP printer.

BB, Team member very helpful & professional. price was reasonable.

The two agents were very helpful with any questions I had and explained things very thoroughly.

Geek squad person was personable and kept me updated as to arrival time. When I called her about a problem I came across, like she told me I could, she failed to get back to me. Not happy with this.

Vinnie came to my house and set up TV and related devices to work best. Very efficient and polite. Thank you Geek Squad.

They created a wireless network for my printers. He worked quickly and did not even disturb my office mess.

Service person was kind and knowledgeable and on time.

Both competent and courteous, knew his craft well and kept me informed

Techs could not enable the printer to work through my Wi-Fi. Hooking it up through a cat cable works but now there’s a cable running across the room lol. It works at least lol

They came and insisted printer with computer we had a problem with it thst it wouldn’t print called and they walked us threw to fix it

The gsek squad knstLled our new computer and got all of fhe computers and printers working together in a timely manner.

The agent set up my laptop and printer. She was very knowledgeable and helpful. Very nice.

The geek ran the print head cleaner several times. Finally, we decided that the ink must be dried up because the print on the paper did not improve. I had to buy another ink cartridge and the problem was solved.

agent added on printer and set up hp quick link for scanner

Saved me a bunch of time-greatly appreciated having my Best Buy agent take care of this task for me.

Geek Squad got my printer working with the nte computer.

Geek Squad installer was patient and answered all of our questions. We appreciated his expert assistance with the setup for our new laptop. Thank you!

Great agent. Connected everything for us. Agents are always very knowledgeable.

I have the geek squad because i don't know how to set up these products.