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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.6 out of 5 stars with 142 reviews

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91%
would recommend
to a friend

Customers are saying

Customers recognize that Add-On Time W PC Agent helps improve overall performance. Some customers are also happy with the connectivity feature, especially when using a new external drive with the network.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 142 reviews
  • Rated 5 out of 5 stars

    Ami-Jane's Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael Ick is the BEST!!!!! Thanks again for EVERYTHING!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great job!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As we have come to expect, Mike Morris did a great job! He was punctual, careful, and solved the problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks do it all!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agents mounted our TVs set up our SMART apps quickly and efficiently. Great guys. Explained with such patience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tech was very helpful in taking care of old computer destruction and external hard drive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer issues resolved

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Resolved my computer problems and answered my questions. Very friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great help...solved the problem...arrived on time and was able to get my scanner working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fixed everything and then some. Came to my home and made sure everything was working before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent is prompt, polite, and professional. He listens and responds to questions in understandable terms.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home computer & IPad assistance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael Ick is top notch! Always customer oriented, patient, knowledgeable & helpful!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    STOP MOVING APPOINTMENTS W/O CUSTOMER BEING TOLD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent receives 5 star review; customer service deserves much less, 3 star is a bonus. This service was scheduled for Sunday, 10/16/22 back in September prior to our vacation. No one showed on 10/16 and I called to question WHY??? I was told that appt was moved, w/o my knowledge; new date 10/17; rec'd call on that day stating that Geek called in sick; reschedule to 10/18/22.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad always able to solve my problems

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reinier was knowledgeable & efficient at g helping me with the issues I was having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service and very helpful. Professional agents and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chad is great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chad installed my computer and took care of a problem in an expert excellent manor

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad fixed our issues. Agent was very diligent in making sure the issue was resolved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed new computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad member is super great. I value his integrity and opinion greatly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service could not be any happier. They did an outstanding job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He fixed everything. He was great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Came to my house and took his time making sure everything worked great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent Very Knowledgeable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was extremely helpful - and explained everything to me so I could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was extremely helpful and knowledgeable - stuck with it until job was complete!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad person was great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer set up excellent and she trouble shot my internet problems

    I would recommend this to a friend