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Customer Ratings & Reviews

Highly rated by customers for:

Customer reviews

Rating 4.6 out of 5 stars with 142 reviews

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91%
would recommend
to a friend

Customers are saying

Customers recognize that Add-On Time W PC Agent helps improve overall performance. Some customers are also happy with the connectivity feature, especially when using a new external drive with the network.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 142 reviews
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gustavo is excellent in his computer skills! He can multi task and exceeds expectations!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Special

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to make an appointment. On time, friendly and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Juan was helped me with my questions.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Juan Bernal was efficient, helpful and patient with me. He is terrific!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So professional and knowledgably. Also on time and very organized.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed security cameras

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted five security cameras. He did a Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    windows 11 back to 10 software update

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Francesco was professional, knowledgeable and polite and patient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Michael Ick

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael was very knowledgeable and helpful and did a professional job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Getting My MacBook Air Back to Norm!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked on getting my “wiped-clean” MacBook Air up to speed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad saved the day

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ron was great! Knowledgable, professonal, and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Andy from the Geek Squad was excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service getting my TV and Polk sound system working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was great. Very nice and helpful with how the computer will work,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Techs set my tv/soundbar mount/soundbar up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all the agents that come to the house are great and quick with setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jason was great!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service. Jason was very helpful m& helped me with my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is always Professional and courtesy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed problem with my printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived when he said he would. Very polite and efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed my PC and all Perifials in a timely manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you Michael!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank you Michael. You were so helpful during the setup.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    streaming

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel that the agent spent time to help solve my problem but the end result was not as expected.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To make an apt with an approximate time. They were horrible. Called to reschedule, was cut off 2x. They ask for my number to call me back if cut off. Haha no call back. Horrible customer service. The worst ever,,,,

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    needed tech for computer set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Long term waiting for home visits. Sent the wrong tech person for the job. Rescheduled but was onlt so so in knlwledge. Needed another tech for home visit and again very long wait and had also little knowledge for the job I needed.

    No, I would not recommend this to a friend