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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 870 reviews

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Rating by feature

  • Service

    Rating 4.6 out of 5 stars

  • Professionalism

    Rating 4.7 out of 5 stars

  • Expertise

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers enjoy the overall performance of the Add-On TV Haul-Away (56" and Larger) service and appreciate the portability it offers. The large capacity and haul away feature are also beneficial to customers. The removal service is reliable, and while the TV may be heavy, customers feel the service is handled professionally.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 870 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Geek Squad Experienced

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and friendly Geek Squad members.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional staff easy removal old tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy professional staff made it easy for removal of old TV and carefully professionally installed new TV. Thank you again Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Work!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional, timely and informative. They talked me through the installation and sought feedback to ensure customized mounting of out new television.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV was installed in timely manner and removal of the old Tv was preformed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    75 inch tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was good . The haul away was great and there was no problem with installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv and surround sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hauling away team was very rude and in a rush.they didn’t explain how the TV and the surround sound works .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Makes it Easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved me a big headache! Our condo community is gated - I would have needed to find a company to haul it away. Best Buy made it easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased another Samsung smart TV at Best Buy and it has a great picture!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Professional & on-time hauly away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time and professional as well as quick with the haul away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Installation Experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team showed up on time, and were very efficient and professional. They installed my new TV and sound bar very quickly, and even gave me a quick lesson in the use of the remote. They left the area completely cleaned up when they left, and hauled away my old TV.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung 85” 8K TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in- house crew delivered and installed out new TV, Bobby and John were professional and polite. They went the “extra mile” to help us set up our new TV and familiarize us with how it works. The new TV is a Samsung 85” 8k marvel with excellent picture quality and features. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelkent installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technicians set up my new TV. They programmed eveything and explainded how everything works. The with the blink of an eye my old TV was gone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivery and haul aways was quick and easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery guys were nice and courteous. They were on time with the delivery of my new TV and hauled my old TV away. Very quick, in and out in probably 15 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seriously?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can't believe you're asking about the haul away and not the LG TV and sound bar we purchased. It is difficult to communicate with store employees since there is no store phone number. Email is unsatisfactory because folks don't seem to look at it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recycling is the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional. As a senior, it was great that I could recycle the TV and I did not need to drag a heavy TV to the curb.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service and technical knowledge. Definitely worth it!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV haul off

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were great! Took them no time at all! Awesome!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad - Adam and Nick are the best

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in home service was excellent beyond excellent. Adam and Nick were on time, professional, gave good advice and really nice people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a great experience buying a new TV and having it installed by the Geek Swuad!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Subwoofer installation and setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad team that came out did an excellent job of installing, setting up and integrating our new A/V hardware with our entertainment system.

    I would recommend this to a friend
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