Customer Ratings & Reviews

Great service and got it done in a good time matter

Have lots of remotes they helped me understand them.

I had an army of staff appear to hang three tv's. A unsupervised unwatched staffer left two visible extra holes and a pencil line on my white wall where he missed the studs , but said nothing. I saw it later after he left. The other installation had a blue-tooth transmitter problem until I realized the staffer had re-attached its power connection, after hanging, to the TV USB instead of its own power supply. Apparently the transmitter has to be manually turned on every time which is why it had its own continuous power supply but the staffer told me it did not need it. They did not have anything on hand to remove their hand prints from the screens until the supervisor showed up and I had to ask for it .

Home delivery and install canceled twice. The Manada company is horrible, no communication, all excuses when I have to call them. Claim is that Best Buy won’t release the mount to them, but the mount is available in store or one day shipping. Made me wait four to five hours for them to arrive two times and I still don’t have my TV. Request a different installation team besides Manada. Best Buy is trying to help as much as possible.

nice to have them mount the set up and connect everything for us.

Installer failed to tell us that the in-wall power kit that was ordered by the in -home consultant was overkill for a 48” tv.

You hope the products they install don’t have any damage otherwise you have to start fresh as they don’t have any control over the inventory in the stores.

They could have attempted to drape the curtains behind it better. I had to remove the tv an do it myself. Other than that, they were good.

A third party company did this installation and I’ll just say the service had a lot to be desired. But, at least they were nice enough to refund us our money for the installation!

I needed more help than they had time to give me during installation. I still can’t figure it all out and have not instructions

Terrible service. Had to cancel due to continual delays. We needed help but didn’t get it!

The contractor installers took approximately six hours to hang two TVs. Despite repeated attempts to make the TVs level, neither TV is level/straight, Furthermore, the installers marked up my walls which were newly painted, and the pencil marks in particular will not come off the wall. Last, they were supposed to call me when they were on the way to my house and never did.

Mount didn't work for specific location and was returned to the store.

Does not pull out for easy access to the back of TV

Geek Squad did not have all the ordered equipment, and did not properly explain operation.

Bought and delivered with Amazon (cheaper and more reliable). Found handy man online to mount (cheaper and more reliable) Best Buy service is terrible and bad communication, be ready to be on hold with India for 3 hours with no result

agents mounted TV but am told they are not allowed to hide the cables. I thingk that is ridiculous. They should be able to do the whole job

VERY POOR SERVICE - THE TECHNICANS ARE YOUNG KIDS PICKED WIHT MINIMAL TRAINING WORST COMPANY AND THEY WILL MAKE IT A NIGHTMARE FOR YOU TO GET ANYTHIGN INSTALLED - TOTALLY DIFFERNT WHAT BEST BUY SALES PERSON SELLS YOU AND WAHT GEEK SQUAD INTERPRETATION IS OF SAME - HAD TO THREATEN LOGAL ACTION FOR THEM TO FOLLOW WHAT BEST BUY SOLD US

The third party company provided such a bad service, they were supposed to arrived between 8 am and 12 pm, the technician called me at 12:50 to tell me that he was so busy and was coming late, finally when he arrived at almost 2:00 pm he said that if I wanted he could cancel the service when I told him that I was expecting another technician that was going to perform another service with my cameras. Also, he was in a rush all the time, I would Not recommend the third party company that Best Buy uses when they cannot provide a service but I would definitely recommend the Greek Squad, they always provide great service and are the expertise when it comes to installations or recommendations plus they provide great customer service.

Absolutely the most horrible experience I’ve had with a delivery and install. They show up and sit in my house for 2.5 hours waiting on second tech to arrive. Then the Tv they brought didn’t work. Waited another week for a TV and the techs strip the inserts out of the back of the Tv and damage a $4,500 chair in my house. Then I wait for a third time to get the TV. Of course now I’m arguing to get compensation for the service fee I paid. Best Buy should be embarrassed.