Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 1616 reviews
(1,616 customer reviews)Rating by feature
- Value4.0
Rating 4.0 out of 5 stars
- Quality4.0
Rating 4.0 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Rated 1 out of 5 stars
Geek Squad No Show
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy Geek Squad never showed to deliver mount and setup 55” Sony. which put the install on 85” TV off schedule. Biggest problem is Best Buy central scheduling. USLESS!! If only I could talk to a real person at my local store? Impossible I think?
This review is from Add-On TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
TV mounted crooked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents delivered a TV that was broken (BestBuy replaced it no problem). However, the TV is mounted crooked. It is visibly crooked on the wall. It is obvious that they did not use the level properly, as I checked it with my level and was able to discern it is off.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Tv installer and other services
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The service tech are not friendly and expect grand Tip from homeowner they constantly call them to Venmo the money like bill collector horrible
No, I would not recommend this to a friendRated 1 out of 5 stars
GEEK Squad Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible!! Did NOT set the TV up as they said they would! Very deceaving!! Would not recommend this service!
No, I would not recommend this to a friendRated 2 out of 5 stars
Very expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a third charge for mounting a speaker to my tv
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad did very poor job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very unprofessional and very late with delivery of services
No, I would not recommend this to a friendRated 1 out of 5 stars
Why I will NEVER use GEEK TOTAL TECH SERVICE!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installation and follow up by the Geeks and their contractors was horrible with many no shows for total tech service without explanation! I will NEVER use TOTAL TECH SERVICE!
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cancelled my delivery and installation due to an error on their side. Would not recommend
No, I would not recommend this to a friendRated 1 out of 5 stars
Install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Issue with my Order is not resolved one of my install lines was canceled without my permission
No, I would not recommend this to a friendRated 1 out of 5 stars
Maybe tooooo quick !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did NOT get the Direct TV hooked up right. A lot of $ that I won’t recommend to anyone.
This review is from Add-On TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Did not finish
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent talked to much and couldn’t hide the wires liked we asked him to.
This review is from Add-On TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Samuel Tharpe- Paris, TN
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not Knowledgable about Denon technology. He could not complete the job. the In- Home Advisor was EXCELLENT. Mr. Christopher Wrusch is GREAT.
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible/ incompetent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Literally idiots work for best buy. Was over charged and the technicians over charged me again by “accident”
This review is from Add-On TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Anthony doesn’t know what he’s doing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not let Anthony the installer in your home. Recommend someone else
No, I would not recommend this to a friendRated 1 out of 5 stars
Totally a train wreck.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was delivered but never installed. 3 calls & 5 people couldn’t get it straightened out. Online buying turned into a big mistake.
No, I would not recommend this to a friendRated 1 out of 5 stars
Extras
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not rec. no extra added to my tv because if you don’t cancel they will charge you.
This review is from Add-On TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad never showed up nor did they call
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one showed up for my first appointment nor did they call to say they were not coming
No, I would not recommend this to a friendRated 1 out of 5 stars
Damage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.House damaged. Rude unprofessional. Left mess everywhere
No, I would not recommend this to a friendRated 1 out of 5 stars
s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable, bad communication, and bad commintments
This review is from Add-On TV Setup & Mounting, 55” or Smaller
No, I would not recommend this to a friendRated 1 out of 5 stars
improper setup after install, when they installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.dnt know if they hooked ip the hdmi cable properly. hooked up was hdmi 2 and i believe the set called for hdmi 3 or 4
No, I would not recommend this to a friend