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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 38 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers appreciate the Smart Home Hub for its ease of use and simple setup. They also value its compatibility with a variety of smart home devices, including Samsung devices, door sensors, and video doorbells. Users find it easy to connect and navigate through the app.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-38 of 38 reviews
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Smartthings

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect choice to pair with door sensors and video doorbell

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Smart Home Hub

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works so much better than the Wink Hub and with no monthly subscription. Easy to set up and link to Alexa. It replaces SmartThings Hub and works through SmartThings app.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well for me. A little pricey but worth it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for what i need it for. Nothing special but no complaints yet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Good! Easy Setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great So Far. Works With Many Smart Home Products. Easy To Set Up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great hub

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great home hub. Easy to connect and navigate through the app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think it is an excellent device from what I hear but I was not able to understand it :( I have most of my devices linked to google home and this would only make for an additional hub I didnt need.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Handy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, but there is a little lag in the connection from the app. Otherwise, it’s a handy product for connecting different tech in the house for automation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hub was hard to get during COVID. It was easy to install and I like the fact that you can run it hooked up to the router or via wifi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far it's working without any glitch

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's working without any glitch, I am using SmartThings from V2, for some reason, it seems more responsive than V3.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Performs as stated

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First purchase of a Smart Hub. Performs as stated. It connects locks through Wi-fi connection and Arlo Hub.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Same as Smartthings Brand

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works the same as the smartthings hub and with the smartthings app

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hardware is good. Interface could be better and more intuitive.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy. It's pointless

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The device is pointless. I got it too control my lights, but it requires me to have another hub that already controls my lights to control the same lights I bought this hub for. Why do I need a hub to control another hub? Completely pointless. Save your money

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Paperweight

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High priced paperweight! Put it back in the box connects to NOTHING Zwave plus lock never could find it - LG dryer that connects to my watch can't find it Samsing Powerbot can't find it - seriously even samsung all it is is an app on my phone and a paperweight

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Used product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed to open my package only to find out it had been opened and used. I will be returning it and looking for something else.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with this device.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never had an issue with our Hub. Every device connects right away, auto updates software, notifies me when our network goes down etc. Connects with Google Home / Assistant. I have had it for 3 years now maybe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rebranding of the Smartthings Hub v3

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking to run a smart home, this is your hub. This hub ties together all your different smart products so they work as one. Right out of the box you already have an easy-to-use interface to automate everything, if you want to expand and finetune that control then install "CoRE" or "webCoRE." I have been using the Smartthings version of this hub for years, very reliable.

    I would recommend this to a friend
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