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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 294 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers frequently mention the exceptional gaming experience, fast performance, and excellent build quality of the 17.3" Laptop. It is also praised for its multitasking capabilities, quiet operation, and ample storage space. However, some users find it to be heavy and bulky, with a limited battery life and occasional freezing issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 294 reviews
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great gaming computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've played a few games on my laptop haven't had any problems. Laptop is fast with no lag issues.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming
    Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Gray for gamers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and designed for gamer, this laptop gives you everything you need in order to play outright or on the internet. My only complaint would be the size and weight. It really is a mini tower disguised as a laptop, but if gaming is your thing, this is all bang for the buck.

    I would recommend this to a friend
  • Pros mentioned:
    Powerful

    Rated 5 out of 5 stars

    just needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just needed move power....and it delivers.....more...things i am discovering.. awesome

    I would recommend this to a friend
  • Pros mentioned:
    Fast, Gaming

    Rated 5 out of 5 stars

    Top Grade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to get my cousin a gaming laptop for all of his gaming goodness. This is without a doubt one of the best ones out there right now. He absolutely loves it; the speed and capacity is immensely impressive, flawlessly running games without flaw.

    I would recommend this to a friend
  • Cons mentioned:
    Freezing

    Rated 4 out of 5 stars

    Nice gaming machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as an open box deal, certified. I expected to have some sort of papers with it, since it was certified, but I got nothing. The power supply that came with it had the price tag for the uncertified unit. There were fingerprints on the screen of the laptop. I am impressed by the vivid colors and the bright screen. I have occasional problems with the laptop freezing, everything except the cursor. I can't alt tab when it happens, or do anything else involving the keyboard. Google has yet to be able to solve it, and as I cannot consistently reproduce it, I can't exactly troubleshoot it. The product is too big to use on my lap comfortable. I refer to it as the KTT - kitchen table top, because it feels like I'm carrying a table top on my lap. But I'm finally able to play some of my favorite graphical games again, so I'm happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    solid machine with room to expand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this as a gaming box after the Texas flooding distroyed my home and everything in it. Solid game box for playing WOW, SWTOR, DIABLO, ETC. The built in GTX 1070 the games runs well. If you want even more power to drive a desktop monitor you can get the graphics amplifier, slap a gtx 1080 to in it and you have screaming prefomance like a desktop.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fine pc excitingly functions fast and easy good graphics

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is great, power block went in-op in less than two weeks, warranty covered but out of computer for 4 days. -240 watts blocks are known issue with burning up, universals are 60-90 watts. -Computer is great though, no complaints there. -Buy a docking station that supports your power needs & have a back up on hand from the get go .

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Gamer laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome super fast computer keeps up with all the games.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Runs everything I’ve thrown at it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great for gaming on the go. It will handle any game you can throw at it with ease. It is a bit heavy but there is a lot of power to pack in a small, portable package.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great Gameing Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed this purchase. It is fast, dependable and I have had zero problems with it. I can even have more than one game goign at a time without it slowing down.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming, Performance

    Rated 5 out of 5 stars

    Great gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not be happier for the performance I have been getting out of this laptop! It's been great for both work and a unwinding with games after a long day.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's fast, a little big though. The sad included was a tad slow, so I put my Samsung 950pro in it. The laptop was setup under raid so I had to change it to ahci and reinstall Windows. It plays games very well and speeded up my business production

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware 17"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know a lot of people say "buying Alienware is crazy overpriced", however, with the sale and the open box, the quality of the build as well as the parts inside the laptop make this item a steal. It can easily handle all of today's games and the size is great for travel gaming while still feeling like you aren't on such a small screen. 10/10 would purchase again. Mike the sales team leader in the tech department was super helpful and i would highly recommend using him whenever in the store.

    I would recommend this to a friend
  • Pros mentioned:
    Powerful

    Rated 4 out of 5 stars

    Massive Powerhouse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Alienware 17 is a beast of a computer. If you include the weight of the power brick it is over 10 lbs. But for me thats a good thing. Because packed inside is a GTX 1070 and an i7-7700HQ that both stay decently cool under load with only moderate fan noise. It can play most any game at max at 1080P and medium to high at 1440P. It easily tackles VR and editing and has a very smooth look and feel to it. Would highly recommend although a bit pricey compared to competition to try to pick it up on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It's what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I almost didn't purchase one of these due to the negative reviews but I took a chance despite them. First off this is a big laptop. Compared to an HP Omen it's quite large but appears to be vented for airflow better. You can hear the fans cooling it but they aren't nearly as loud as some reviews made me believe. All in all this performs very well and has everything that I needed for hardware. I have never owned an Alienware computer but i suspect this will be the first of many more to come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is everything that they say it is. I am very happy with how well it works. The picture is great. The only drawback is the size. It will not fit the normal case for a 17" screen laptop computer.

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 4 out of 5 stars

    Was disappointed at first

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good out the box and I wasted something in my keyboard so they sent a tech out to fix it and found other problems as well and I had to send it off for at least a week or two got it back the it camera didn’t work so they had to send another tech out to change the whole screen out after that everything has been working perfectly good laptop for gaming big and would recommend a Alienware bag to carry it if you would like to use it for everyday use

    I would recommend this to a friend
  • Pros mentioned:
    Gaming

    Rated 5 out of 5 stars

    Amazing laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop works really well, which can handle lots of task and game, and the gaming is excellent on this PC.

    I would recommend this to a friend
  • Pros mentioned:
    Fast
    Cons mentioned:
    Heavy

    Rated 5 out of 5 stars

    wicked fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good fast machine for gaming, but sharp corners and weight detract keep me from calling it a great product.

    I would recommend this to a friend
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